- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
- Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
- When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
- Minimize waste of supplies and amenities within all areas of housekeeping.
- May regularly assist with deep cleaning projects.
- Report needed repairs or unsafe conditions to supervisor.
- Handle all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure compliance with federal, state and local laws regarding health and safety services.
- Perform other duties as assigned.
- Some previous housekeeping experience preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English is preferred; other languages beneficial.
- Basic reading, writing and mathematical abilities are preferred.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 75 pounds.
- Will be required to regularly use commercial cleaning chemicals.
- Will be required to work mornings, evening, weekends, and holidays.
- Cumplir con la promesa del servicio Sonesta en todas las interacciones con los huspedes y clientes de acuerdo con los estndares G.u.e.s.t. de Sonesta.
- Responda a las quejas de los huspedes, solicitudes especiales y asegrese de que se tomen medidas correctivas para lograr la completa satisfaccin de los huspedes.
- Limpie y d servicio a las habitaciones o reas asignadas de acuerdo con las normas y procedimientos establecidos, incluida la fabricacin de camas, el desempolvado, la aspiradora, la limpieza y desinfeccin de baos, la eliminacin de basura, etc. Puede incluir la limpieza del rea de la cocina, el refrigerador de la habitacin, el microondas, la cafetera, la vajilla, etc.
- Notifique al supervisor cuando se complete el servicio para que las habitaciones puedan venderse u ocuparse. Reporte cualquier habitacin que no pueda ser atendida al supervisor de acuerdo con los procedimientos establecidos.
- Minimice el desperdicio de suministros y servicios dentro de todas las reas de limpieza.
- Puede ayudar regularmente con proyectos de limpieza profunda.
- Reporte las reparaciones necesarias o las condiciones inseguras al supervisor.
- Manejar todos los artculos perdidos y encontrados de acuerdo con los procedimientos establecidos.
- Promover el trabajo en equipo y el servicio de calidad a travs de la comunicacin diaria y la coordinacin con otros turnos y la gestin departamental.
- Garantizar el cumplimiento de las leyes federales, estatales y locales con respecto a los servicios de salud y seguridad.
- Realizar otras tareas que se le asignen.
- Se prefiere algo de experiencia previa en limpieza.
- Se prefieren los antecedentes previos de la industria de estadas prolongadas.
- Se prefiere la capacidad de hablar, leer y escribir ingls con fluidez; otros idiomas beneficiosos mas no es un requisito.
- Se prefieren las habilidades bsicas de lectura, escritura y matemticas.
- Con frecuencia se pone de pie, se agacha, se arrodilla y se mueve por las instalaciones.
- Transportar, levantar o tirar de artculos que pesen hasta 75 libras.
- Se le exigir que utilice regularmente productos qumicos de limpieza comerciales.
- Se requerir que trabaje por la maana, por la noche, los fines de semana y los das festivos.
- Seguro mdico, dental y de la vista
- Cuenta de ahorros para la salud con contribucin de la empresa
- Plan de jubilacin 401(k) con contribucin de la empresa
- Vacaciones pagadas y das de enfermedad
- Descuentos en hoteles Sonesta
- Asistencia Educativa
- Licencia parental remunerada
- Seguro de vida pagado por la compaa
- Seguro de discapacidad a corto y largo plazo pagado por la empresa
- Varias ventajas y descuentos para empleados
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
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Description
Job Description SummaryThe Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.
Resumen de la descripcin del trabajo
La camarista (RA) trabaja con el equipo de administracin de limpieza para limpiar las habitaciones y las reas del espacio pblico, de acuerdo con el tiempo de la marca, el producto y los estndares de ubicacin para garantizar la satisfaccin total de los huspedes.
Job Description
DUTIES AND RESPONSIBILITIES:
DEBERES Y RESPONSABILIDADES:
Rango de pago
A $16.00.
Beneficios
Sonesta reconoce que los beneficios juegan un papel vital para ayudar a garantizar la salud y la seguridad financiera de los empleados y sus familias. Ofrecemos una variedad de beneficios a nuestros empleados, que incluyen:
Additional Job Information/Anticipated
Pay Range
$16.00 per hour.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
