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    Room Attendant - San Antonio, United States - Zachry Hospitality Inc

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    Full time
    Description

    Room Attendant (Full-Time) at Staybridge Suites Hotel Downtown Convention Center

    San Antonio, TX

    Let's talk about the job overview. At Staybridge Suites, we are all about making our guests feel like part of the family. And to make that happen, we need you to:

    • Be down-to-earth: Keep it real and be yourself
    • Be thoughtful: Show that you care and be attentive to guests' needs
    • Be sociable: Stay friendly, positive, and engaged
    • Be reliable: Be a pro, work well with others, and find solutions

    Now, let's dive into the responsibilities:

    • PEOPLE: Provide personalized service, take ownership, and collaborate with the team
    • Listen, empathize, solve, and follow up to ensure guest satisfaction
    • GUEST EXPERIENCE: Assist guests in public areas, respond to inquiries with genuine hospitality
    • RESPONSIBLE BUSINESS: Welcome and farewell guests, handle multiple tasks calmly, and be versatile in different housekeeping functions
    • Deliver top-notch customer service following hotel standards
    • Maintain open communication between departments
    • Clean and upkeep rooms, hallways, lobby, and common spaces
    • Understand sanitation guidelines, use cleaning products correctly
    • Adhere to Staybridge policies for housekeeping, especially regarding guest and property safety
    • Be physically active to attend to rooms on all hotel floors
    • And of course, carry out any other tasks assigned by the management

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