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Alpine

    Guest Service Representative- Hotel Front Desk - Alpine, United States - Viejas Enterprises

    Viejas Enterprises
    Viejas Enterprises Alpine, United States

    3 weeks ago

    Default job background
    Description

    GENERAL SUMMARY
    Processes reservations for check-ins/Check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.


    PAY RATE:
    $18.50 hr


    CORE SCOPE OF POSITION

    • Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
    • Offers guest other room options and/or up sells room when possible.
    • Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
    • Handles monies, receipts, guest accounts and other forms of credit.
    • Completes cashier's report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
    • Assists with making room reservations.
    • Maintains an inventory of vacancies, reservations, and room assignments.
    • Identifies and explains room features to guests.
    • Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.
    • Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
    • Makes other reservations such as restaurant, shows, etc.
    • Maintains and organizes work area, Lobby and Front Desk area.
    • Arranges transportation for guests/visitors.
    • Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
    • Attends staff meeting/trainings for update on ongoing hotel activities and promotions.
    • Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
    • Notifies Loss Prevention/Security of any guest reports of theft.
    • Ensures that a clean, safe, hazard-free work environment is maintained.
    • Performs all other duties.

    INTERACTION

    • Interacts with internal/external guests and peer groups

    SUPERVISION

    • Does not provide supervision to others.
    Required Skills


    KNOWLEDGE AND SKILLS

    • Knowledge of Microsoft Office.
    • Detail-oriented, organized, self-motivated, and values teamwork.
    • Ability to type 35 WPM.
    • Ability to effectively communicate with guests and team members verbally or in written form.
    • Ability to multi-task and work in a fast-paced environment.
    • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
    Required Experience

    EDUCATION/CERTIFICATION


    • High school diploma or general education degree (GED).

    EXPERIENCE

    • 1 to 2 years of related experience and/or training.
    • Guest service experience preferred.
    • Must be age 21 years of age or older.
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