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    Loan Documentation Specialist - Des Moines, United States - Calculated Hire

    Calculated Hire
    Calculated Hire Des Moines, United States

    1 week ago

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    Description

    Hybrid - Des Moines, IA

    18-month Contract (W2), Weekly Pay (40 hours/week)

    Desired Start Date: 4/29/2024

    Calculated Hire is in search of a Loan Documentation Specialist for our Fortune 100 Financial Services company. You will be responsible for the following components:

    Job Description:

    Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.

    Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.

    Manages stakeholder relationships with customers, family members, legal representatives, and business partners.

    Team Duties:

    -This team manages and supports the control step

    -The team is part of the recovery department, and is a last stop in the settlement review process

    -The largest portion of the case review is in Credit Cards

    -Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts

    -The team is not customer facing

    -This is not an entry level position

    Years of Experience required:

    2+ year of relevant professional experience

    Desired Experience:

    -Root cause analysis

    -Understanding credit cards, that is the main department

    -Payment research

    -Litigation exposure specifically civil procedure

    -Partnering with 3rd party law firms

    -Working independently and being resourceful

    -Enterprise/corporate environment background

    Technical Skills Required:

    -EXCEL experience is very valuable in this role

    Preferred Industry Experience:

    -Financial services background is needed

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