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    Loan Documentation Specialist - Des Moines, United States - Calculated Hire

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    Description
    Hybrid - Des Moines, IA
    18-month Contract (W2), Weekly Pay (40 hours/week)

    Desired Start Date: 4/29/2024

    Calculated Hire is in search of a Loan Documentation Specialist for our Fortune 100 Financial Services company.

    You will be responsible for the following components:

    Job Description:


    Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.

    Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.

    Manages stakeholder relationships with customers, family members, legal representatives, and business partners.


    Team Duties:

    • This team manages and supports the control step
    • The team is part of the recovery department, and is a last stop in the settlement review process
    • The largest portion of the case review is in Credit Cards
    • Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts
    • The team is not customer facing
    • This is not an entry level position

    Years of Experience required:
    2+ year of relevant professional experience


    Desired Experience:

    • Root cause analysis
    • Understanding credit cards, that is the main department
    • Payment research
    • Litigation exposure specifically civil procedure
    • Partnering with 3rd party law firms
    • Working independently and being resourceful
    • Enterprise/corporate environment background

    Technical Skills Required:

    • EXCEL experience is very valuable in this role

    Preferred Industry Experience:

    • Financial services background is needed
    #J-18808-Ljbffr

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