-
Patient Service Representative
1 week ago
Spectrum Health Greenville, United States Part timeEssential Functions · Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations ...
-
Customer Service Representative
3 weeks ago
FYZICAL Therapy and Balance Centers Greenville, United StatesJob Description · Job DescriptionClient Care Specialist / Healthcare Scheduler & Front Desk Manager · If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Repre ...
-
Customer Services Representative
2 weeks ago
Circle K Stores, Inc. Greenville, United StatesStore : 906 Haywood Rd, Greenville, South Carolina 29615 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challeng Customer Service, Representative, Cu ...
-
Customer Service Representative
2 days ago
Concentrix Greenville, United StatesJob Description · Job Title: · Customer Service Representative (On-Site)Job Description · As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include ...
-
Customer Service Representative
2 weeks ago
Concentrix Catalyst Greenville, United StatesJob Title: · Customer Service Representative (Claims Specialist) On-Site · Job Description · The Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interface with customer ...
-
Customer Service Representative
3 days ago
TBC Greenville, United States**Customer Service Representative** · **Location:** Greenville, SC, US, 29607 **Description** · Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives ...
-
Customer Service Representative
3 days ago
Weed Man Greenville, United StatesWork Schedule Monday thru Friday · $15-19hour/average plus unlimited sales commission · Weed Man lawn Care, America's #1 lawn care franchise. We were voted Top Workplaces in the USA in 2021 · We are Immediately hiring for a Customer Service Representative · Weed Man is the la ...
-
Customer Service Representative
2 hours ago
PIP, Inc. Greenville, United StatesCareer Posting | Sep 19, 2021 · **Customer Service Representative** · Service customers at the front counter, over the telephone, the fax and the Internet. Help the customer by identifying the services and products that best meet their needs while maintaining profitability for ...
-
Customer Service Representative
2 weeks ago
Webhelp Greenville, United StatesApply Now · Job Title: · Customer Service Representative (On-Site) · Job Description · As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include ...
-
Customer Service Representative
2 weeks ago
Webhelp Greenville, United StatesApply Now · Job Title: · Customer Service Representative (Claims Specialist) On-Site · Job Description · The Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interfa ...
-
Customer Service Representative
4 days ago
Concentrix Greenville, United StatesJob Title:Customer Service Representative (On-Site)Job DescriptionAs a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include providing a positive and ...
-
Guest Service Representative
3 days ago
Harlow's Casino Resort & Hotel Greenville, United StatesAccommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, maki Guest Service, Representative ...
-
Customer Service Representative
3 days ago
LifeMD Greenville, United States**Job title:** · Customer Service Representative · **Location:** · Greenville, SC · **Requirements:** · High school diploma and at least 2 years of related experience · LifeMD is an emerging leader in technology driven healthcare. We're applying our direct-to-consumer marke ...
-
Customer Service Representative
2 weeks ago
Concentrix Greenville, United StatesJob Title:Customer Service Representative (Claims Specialist) On-SiteJob DescriptionThe Customer Service Representative (Claims Specialist) On-Site position performs off-line tasks in direct support of production associates. This position does not interface with customers directl ...
-
Customer Service Representative
2 days ago
Concentrix Greenville, United States· Job Title: · Customer Service Representative (On-Site) · Job Description · As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. · Responsibilities include providing ...
-
Customer Service Representative
2 weeks ago
Eastergard HVAC, Inc. Greenville, United StatesJob Description · Job DescriptionCustomer Service Representative · Are you excited to grow with an energetic, diverse, highly skilled HVAC company? · Eastergard HVAC is a locally owned company that provides professional heating, air conditioning, and indoor air quality services a ...
-
customer service representative
23 hours ago
Family Dollar Greenville, United StatesFamily Dollar WHITE HORSE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Customer Service Representative
3 weeks ago
Michael Robson - State Farm Agent Greenville, United StatesJob Description · Job Description*Bilingual Spanish preferred* · Position Overview: · Are you a people person with a knack for making connections? Do you thrive in environments where customer satisfaction is paramount? If so, join our team as a Customer Service Representative at ...
-
Client Services Representative
3 weeks ago
NCEES Greenville, United StatesJob Description · Job DescriptionABOUT NCEES · The National Council of Examiners for Engineering and Surveying (NCEES) is a national nonprofit organization dedicated to advancing professional licensure for engineers and surveyors. NCEES staff members develop and support the admin ...
-
Patient Service Representative
3 weeks ago
New Horizon Family Health Services Greenville, United StatesJob Description · Job DescriptionNew Horizon Family Health Services (NHFHS) is a Federally Qualified Health Center (FQHC) that has been improving the health of the communities we serve since 1992. We offer quality health care for anyone needing a family doctor and medical home. O ...
Customer Service Representative - Greenville, United States - Cass Information Systems
Description
** Customer Service Representative**
**Job Category****:** Administrative/Support **Requisition Number****:** CUSTO001368 Showing 1 location **Job Details**
**Description**
The Customer Service Representative receives client processing inquiries regarding telecom invoice charges and ensures that clients receive an expeditious, sound, and well-delivered response. Processes new accounts, maintains existing accounts, and communicates internally.
**PRINCIPAL RESPONSIBILITIES AND DUTIES:**
Independently process and respond to routine questions, processing issues, and requests according to company-defined procedures for assigned accounts.
Identify keying errors (through spikes), request paynows, and communicate all other internal correspondence.
Follow statement of work for all assigned clients to properly process invoices and maintain client documentation in proprietary system.
Suggest operational improvements by:
+ Notifying management of problem conditions that demand additional attention.
+ Suggesting updates to customer service operations manual and department procedures.
+ Participating in functional/departmental staff meetings to communicate customer feedback.
+ Relating system enhancements received through discussions with customers.
Daily processing of address updates and invoice processing for assigned clients.
Perform all special, dollar, and percentage allocations for assigned clients.
Update missing vendor information for all bill pay clients.
Maintain ownership of client help desk tickets with assistance of customer service support representative in accordance with published procedures.
Other duties as assigned.
**KNOWLEDGE AND MINIMUM REQUIREMENTS:**
Requires a well-organized, detail-oriented individual in order to handle multiple tasks simultaneously.
Excellent verbal and written communication skills are required in order to maximize client responsiveness and develop a working relationship with the clients and other internal departments.
Well-developed interpersonal skills in order to maximize vendors responsiveness and develop a cooperative working relationship.
Excellent problem solving skills and attention to detail.
Proficiency with the Microsoft Office suite.
High school diploma or equivalent required.
1+ years of customer service experience.
Experience in a system solution environment preferred.
Dedicated customer accounts experience preferred.
**APPLICATION PROCESS:**
Please apply directly to this position via the Apply button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
**ABOUT OUR COMPANY:**
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $60 billion annually on behalf of its clients, and with total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)