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    Customer Service Representative - Greenville, United States - Weed Man

    Weed Man
    Weed Man Greenville, United States

    1 week ago

    Default job background
    Description

    Work Schedule Monday thru Friday

    $15-19hour/average plus unlimited sales commission

    Weed Man lawn Care, America's #1 lawn care franchise. We were voted Top Workplaces in the USA in 2021

    We are Immediately hiring for a Customer Service Representative

    Weed Man is the largest franchised lawn care organization in North America. We have been in business for over 50 years We provide an environmentally responsible approach to fertilization, weed & pest management for residential lawns. Weed Man Lawn Cares commitment to superior products & building relationships with our customers is what keeps them coming back year after year.

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

    Responsibilities

    Manage large amounts of incoming calls

    Follow-up with inbound leads and customer referrals to close sales

    Identify and assess customers needs to achieve satisfaction

    Build sustainable relationships and trust with customer accounts through open and interactive communication

    Provide accurate, valid, and complete information by using the right methods/tools

    Meet personal/customer service team sales targets and call handling quotas

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    Keep records of customer interactions, process customer accounts, and file documents

    Follow communication procedures, guidelines, and policies

    Take the extra mile to engage customers

    Skills

    Proven customer support experience or experience as a client service representative

    Track record of over-achieving quota

    Strong phone contact handling skills and active listening

    Familiarity with CRM systems and practices

    Customer orientation and ability to adapt/respond to different types of characters

    Excellent communication and presentation skills

    Ability to multi-task, prioritize, and manage time effectively

    High school degree

    Benefits:

    Competitive Compensation, plus unlimited commission opportunity

    Bonus incentives

    401K employer matching

    Paid Time Off and Holiday Pay

    Paid Training

    Advancement Opportunities

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