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    Technical Support Agent - Nashville, United States - Ramsey Solutions

    Ramsey Solutions
    Ramsey Solutions Nashville, United States

    3 weeks ago

    Default job background
    Description


    Onsite Only: Franklin, TN - Flex Hour Options Available

    Relocation Assistance Available

    We're looking for a Technical Support Agent who will be responsible for providing world-class customer service via email and phone for our life-changing product, EveryDollar. We're fast-paced and serious about helping people, but we love to have fun as well

    What Winning Looks Like:
    • Communicating clearly with our customers across multiple channels (phone calls & emails)
    • Effectively anticipating customer needs and providing empathy for their experience
    • Having a product-minded, problem-solving mindset, and providing feedback to Product Managers
    • Helping customers with budgeting/financial questions
    • Being a product expert on our digital products, like EveryDollar
    • Troubleshooting technical issues with our digital products
    • Using and editing Help Center articles to help customers self-serve
    • Responding to feedback well and taking initiative
    • Constantly learning, growing, and developing your skillset
    Skills Needed to Win:
    • 1+ years of experience serving customers, solving problems, & helping people in a customer support role
    • Experience solving technical problems is a plus, i.e. password reset, clearing cookies, and other tier I digital support questions
    • Strong written & verbal communication skills
    • Passion for our products
    • EveryDollar user preferred
    $40,000 - $50,000/year* + profit sharing + benefits

    *Range depends on overall experience and level of skill

    It's a calling, and we're on a mission to change lives. Join the crusade Apply now.

    EOE, including disability/vets
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