Swedish Customer Support Agent - Nashville, United States - rubiko

Description

Customer Support Barcelona Fully Remote **Swedish Customer Support Agent**

**We are looking for a Customer Service Agent (Swedish-speaking) to join our Team based in Spain. You will be providing customer support to our clients in the iGaming industry.**

We usually respond within **three days**

We are experts in the field of customer support, tailored for the **iGaming** industry. We are searching for a **Swedish-speaking** **Customer Support Agent** to be part of our team in any city in Spain You will be providing customer support to our clients in the iGaming industry.

**Job responsibilities:**

Communicate with our customers via e-mail and live chat

Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services

Guide customers through the site and/or mobile phone assisting them in using the various services and products offered

Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere

Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases

**Required qualifications:**

Previous experience in the Customer Support industry is an advantage

IGaming knowledge is not mandatory - our in-house learning program is the best entry point into the industry

Native in Swedish both verbal and written, is mandatory

Excellent written and verbal communication skills

Great team player an ability to work with autonomy and good initiative

Can work well under pressure and navigate online in multiple platforms

Eager to learn and keep up with new updates information in a fast-paced industry

Adaptability to work rotation shifts and some weekends.

**Job Benefits**

Remote work and allowance

E-Learning professional development program

Sports Memberships

Competitive fixed salary + commissions + bonuses

Assistance to obtain NIE and SS number for relocating to Spain

**Industry**

Gambling & Casinos

**Employment Type**

Full-time/Permanent Contract

**Job Functions**

Customer Service

**Rubiko Jobs**

Department Role Swedish Customer Support Agent Locations Remote status Fully Remote **Wellness Benefits**

We believe that wellbeign is a priority in everyones life. To support every employees work-life balance, Rubiko offers a yearly wellness bonus to use for a mind, body or spiritual practice for everyones personal preference. Each one in the team translates this into a specific choice, gym membership, a sports activity such as sailing, badmilton, tennis, windsurf, cycling, personal coaching, yoga... we are all unique We feel proud to know that everyone in the team is actively working on their wellbeign by practicing what each one enjoys the most. **Relocation to Barcelona**

We offer the opportunity to work from anywhere in the world. And, if you wish to be based in Barcelona, we offer you a relocation package that includes travel, administrative paperwork and housing. We want to make sure your landing is smooth and stress-free.