Jobs
>
Honolulu

    Customer Service Professional- Inbound - Honolulu, United States - EMS Management & Consultants Inc

    EMS Management & Consultants Inc
    EMS Management & Consultants Inc Honolulu, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Who is EMS|MC

    EMS|MC provides complete revenue cycle management solutions and stands out as the leading billing services provider exclusively dedicated to emergency medical services in the U.S. Our offerings range from software and hardware solutions to billing services, covering all aspects in between.

    For more than 25 years, our top-notch service quality, outstanding outcomes, and customer-centered approach have established the benchmark in professional EMS billing. Emphasizing patient satisfaction and tailoring services to meet client needs, we are committed to delivering innovative financial solutions that enhance the efficiency of EMS systems.

    Thanks to our specialized focus, we have assembled a team of committed industry experts with unparalleled experience to optimize our clients' EMS revenue.

    Job Type: Full-time

    Location: Onsite



    About the role:

    Handle phone calls and other customer service responsibilities promptly, professionally, and courteously, adhering to relevant compliance protocols

    As a Customer Service Professional - Inbound (HI) at EMS|MC, you will:

    • Respond to phone calls promptly and professionally
    • Assess callers' needs and determine appropriate actions, such as addressing payment inquiries, processing insurance information, resolving issues, and escalating complaints when necessary
    • Utilize all available resources effectively, including job aids, SOPs, and client specifications
    • Alert supervisors about unresolved complaints
    • Handle callers' needs efficiently and professionally, ensuring calls are concluded courteously and in a timely manner
    • Accurately document each call in Rescue Net Billing in a clear and concise manner for easy comprehension by others
    • Recognize situations requiring escalation to senior personnel
    • Identify and address caller patterns to enhance service quality
    • Conduct all tasks with professionalism, respect, and adherence to company policies and regulations
    • Support the company's mission and values consistently
    • Accurately file insurance details provided by patients on the EMSMC platform
    • Provide guidance to new team members
    • Assist in special projects assigned by supervisors
    • Adhere to specified turnaround time and maintain high Customer Service call audit and HIPAA scores


    To excel in this role, you should:

    • Hold a High School Diploma
    • Have knowledge of Medicare, Medicaid, commercial billing, and HIPAA regulations
    • Possess strong written and verbal communication skills
    • Collaborate effectively with diverse teams
    • Demonstrate accurate typing and data entry abilities
    • Be organized, proactive, and able to work independently
    • Adapt to changing environments and priorities
    • Be detail-oriented

    Desired skills:

    • Prior experience in medical billing or accounts receivable
    • HIPAA certification
    • Proficiency in MS Office, especially Excel
    • Comfortable in an office setting with frequent telephone and computer use
    • Ability to sit for extended periods and operate standard office equipment

    Why join EMS|MC:

    • Flexible work schedule
    • Opportunities for career growth
    • Regular wellness seminars
    • Comprehensive benefits
    • Remote work options
    • Provided equipment
  • EMS Management & Consultants Inc

    Customer Service Professional- Inbound

    2 weeks ago

    EMS Management & Consultants Inc Fort Shafter, United States

    Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • EMS Management & Consultants Inc

    Customer Service Professional- Inbound

    2 weeks ago

    EMS Management & Consultants Inc Honolulu, HI, US, United States

    Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • EMS Management & Consultants Inc

    Customer Service Professional- Inbound

    2 weeks ago

    EMS Management & Consultants Inc Honolulu, United States

    Job Description · Job DescriptionWho is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing service ...

  • EMS Management & Consultants

    Customer Service Professional- Inbound

    2 weeks ago

    EMS Management & Consultants Honolulu, United States

    Who is EMS MC · EMS MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • EMS Management and Consultants Inc

    Customer Service Professional- Inbound

    3 weeks ago

    EMS Management and Consultants Inc Honolulu, United States

    Job Type · Full-time · Description · Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing ...

  • EMS Management & Consultants Inc

    Customer Service Professional- Inbound

    2 weeks ago

    EMS Management & Consultants Inc Honolulu, United States

    Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • EMS Management & Consultants

    Customer Service Professional- Inbound

    2 weeks ago

    EMS Management & Consultants Honolulu, United States

    Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · Fo ...

  • EMS Management & Consultants

    Customer Service Professional- Inbound

    2 weeks ago

    EMS Management & Consultants Kailua, United States

    Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • EMS Management and Consultants Inc

    Customer Service Professional- Inbound

    3 weeks ago

    EMS Management and Consultants Inc Waimanalo, United States

    Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • EMS Management & Consultants

    Customer Service Professional- Inbound

    2 weeks ago

    EMS Management & Consultants Waimanalo, United States

    Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • SYSCO

    Field Operations Systems Analyst

    1 week ago

    SYSCO Honolulu, United States Full time

    Company: · US1570 FreshPoint Oahu, Ltd.Zip Code: · 96819Employment Type: · Full TimeTravel Percentage: · 0Compensation Range: · $48, $72,700.00The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pa ...

  • Express Employment Professionals – Hawaii

    Nursing Secretary

    2 weeks ago

    Express Employment Professionals – Hawaii Honolulu, United States

    Position: Nursing Secretary (Admin) · Pay: $21-24/hr · Parking: Available (parking lot - free) · Schedule: Mon – Fri (7am/8am – 3pm/4pm) flexible 8-hour shifts · Express Employment Professionals is urgently looking for a Nursing Secretary for one of the largest providers of healt ...

  • Richemont

    Maison Host, Ala Moana Hawaii

    1 week ago

    Richemont Honolulu, United States

    Are you good match? · Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor's degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact center, or customer service environme ...

  • Xpress Trucking & Logistics, Inc.

    Customer Service

    3 weeks ago

    Xpress Trucking & Logistics, Inc. Honolulu, United States

    Job Type · Full-time · Description · Job Summary: · A Customer Service Representative to handle the day-to-day operations in scheduling inbound freight deliveries whilst providing exceptional customer service to all customers, colleagues, and the community. In addition to the spe ...

  • Xpress Trucking & Logistics, Inc.

    Customer Service

    1 week ago

    Xpress Trucking & Logistics, Inc. Honolulu, United States

    Job Type · Full-time · Description · Job Summary: · A Customer Service Representative to handle the day-to-day operations in scheduling inbound freight deliveries whilst providing exceptional customer service to all customers, colleagues, and the community. In addition to the spe ...

  • RISE INC FAMILY

    Client Services Agent

    3 weeks ago

    RISE INC FAMILY Honolulu, United States

    Job Details · Job Location · Honolulu, HI · Position Type · Full Time · Education Level · High School · Travel Percentage · Limited or Occasional · Job Shift · Any · Job Category · Admin - Clerical · Description · ABOUT THE COMPANY · Acumen, LLC. is one of the nation's leading fi ...

  • Express Employment Professionals of Hawaii

    Temporary Receiving Coordinator

    1 week ago

    Express Employment Professionals of Hawaii Honolulu, United States

    Job Description Job Description Position: Temporary Receiving CoordinatorLocation: HonoluluPay: $18/hrSchedule: Tuesday-Saturday 6am-2:30pmExpress Employment Professionals is assisting a prominent locally-founded Food Products supplier in finding a Temporary Receiving Coordinator ...

  • Express Employment Professionals of Hawaii

    Temporary Receiving Coordinator

    1 week ago

    Express Employment Professionals of Hawaii Honolulu, United States

    Job Description · Job Description · Position: · Temporary Receiving Coordinator · Location: · Honolulu · Pay: · $18/hr · Schedule: · Tuesday-Saturday 6am-2:30pm · Express Employment Professionals is assisting a prominent locally-founded Food Products supplier in finding a T ...

  • Sharecare

    Customer Service Representative

    2 weeks ago

    Sharecare Honolulu, United States

    Job Description:Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, empl ...

  • UHA

    Health Care Services Specialist II

    1 week ago

    UHA Honolulu, United States

    JOIN UHA'S TEAM · We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year · Health Care Services Specialist II · Department: Health Care Services · Salary level: 3 · Position Summary:Conduct adm ...