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    Customer Service Professional- Inbound - Honolulu, United States - EMS Management & Consultants

    EMS Management & Consultants
    EMS Management & Consultants Honolulu, United States

    2 weeks ago

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    Description
    Who is EMS|MC

    EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S.

    We offer services from software to hardware to billing services and everything in between.

    For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing.

    We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

    With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.


    Job Type:
    Full-time


    Location :
    Onsite


    About the role:
    Answer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner and according to applicable compliance procedures

    As a Customer Service Professional - Inbound (HI) with EMS|MC, you will:
    Answer phone calls quickly and in a pleasant, professional manner
    Identify each caller's needs and determine the next appropriate action, which may include clarifying charges/payments, collecting, adding, updating, and filing insurance, resolving complaints, and/or notifying

    Utilize all resources provided:
    Job aids, SOP's. Question Queue, Client Specs
    Notify supervisors/management of complaints that cannot be resolved on the first call
    Address each caller's needs while being sensitive to the appropriate amount of time needed to complete and close the call in a courteous and professional manner
    Accurately document each call and the outcome in Rescue Net Billing in an efficient, clear, and concise manner. Documentation must be understandable if read later and/or by another employee
    Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor or member of management
    Detect caller patterns and provide appropriate feedback to supervisor to reduce or prevent possible future call
    Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
    Consistently support and demonstrate the company mission and values
    File insurance from information provided by patient on the EMSMC website in an accurate and timely manner
    Mentoring of new hires
    Perform other necessary tasks as assigned by supervisor
    Assist with special projects as assigned
    Maintain required turnaround time as dictated by process or client
    Maintain Customer Service call audit and HIPAA scores of 98%

    You will be successful in this role if you:
    High School Diploma
    Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
    Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.
    Ability to collaborate effectively with multi-departmental and diverse teams to achieve results. This includes the application of an appropriate balance of assertiveness and professionalism to drive processes to completion.
    Strong, accurate typing and data entry skills
    Ability to learn, understand, and work within specific client requirements
    Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
    Ability to function well within a cross-functional team setting and independently
    Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
    Detail-oriented

    Key skills we hope you have:
    Previous medical billing and/or accounts receivable experience
    HIPAA certification
    Strong MS Office skills with the ability to manipulate data and create formulas in Excel
    General office environment
    Frequent telephone use
    Frequent typing
    Sitting for long periods of time, some standing
    Use of basic office equipment such as computer, fax, printer, copier

    Why EMS|MC:
    Flexible Scheduling
    Career development plans
    Weekly wellness seminars
    Comprehensive benefit package
    Remote opportunities
    All equipment provided

    PIdd7a2768dd4f
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