- Provide strategic leadership guidance and support managers and operational teams to ensure exceptional guest experiences.
- Liaise daily with the Ops HODs to forecast departmental business functions weekly to ensure the smooth running of the daily operations. Attending regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
- Conduct daily property visits and inspections to ensure compliance with brand standards, policies, and procedures.
- Monitor performance metrics, guest feedback, and quality standards to identify areas for improvement and implement corrective actions as needed.
- Monitor the purchases of each department to maintain effective cost controls while preserving the long-term value of each asset.
- Foster a culture of teamwork, collaboration, and accountability among hotel teams to achieve common goals and objectives.
- Guest Satisfaction and
- Implement quality assurance programs and standards to ensure consistency in service delivery and guest satisfaction across all properties.
- Address guest concerns, complaints, and service issues in a timely and effective manner to maintain positive guest relations and loyalty.
- Perform ongoing analysis both independently and at the request of the executive team to identify patterns/trends, measure risk, and proactively project future business.
- Collaborate with senior management and stakeholders to set goals, objectives, and performance targets for the area and individual properties.
- Bachelor's degree in hospitality management, Business Administration, or related field; master's degree preferred.
- Proven experience (10+ years) in senior leadership roles within the hospitality industry, with a record of accomplishment of success in multi-property management.
- In-depth knowledge of hospitality operations, revenue management, financial analysis, and industry trends.
- Proficiency in property management systems, property management software, and Microsoft Office applications.
- Extremely effective communication (verbal, written, graphic) skills and the ability to develop and maintain business relationships.
- Excellent analytical, problem-solving, and decision-making abilities.
- Demonstrated ability to drive results, meet targets, and achieve operational excellence. Strong work ethic, communication skills, time management skills, and attention to detail.
- Skilled at managing multiple parallel priorities while operating in a deadline-driven environment.
- Flexibility to travel frequently within the designated area and work evenings, weekends, and holidays as needed.
- Must have transportation and a valid driver's license. Position requires travel to various company locations, warehouses, and/or vendor offices through Greater Orlando / Central Florida as needed.
- Must be able to lift 35+ pounds at times.
- Conversational Spanish is preferred, but not required.
- Must be able to remain in a stationary position for extended periods of time.
- Consistent use of hands to operate computer equipment and office productivity machinery, such as a
- calculator, file cabinets, etc.
- Ability to move around the office and utilize a calculator, file cabinets, etc.
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Resort Operations Manager - Davenport, United States - Villatel
Description
Villatel, a hospitality property management company, is seeking an experienced Resort Operations Manager, to provide operational leadership to our multiple communities in Greater Orlando This is a hands-on position directly overseeing the operations field team and working side by side with executive leadership to plan, execute, and evaluate all aspects of operations across communities and improve Villatel's departmental functions.
Responsibilities:
Operational Oversight:
Oversee the management of departments to ensure seamless execution of operational activities and processes.
Financial Management:
Develop and implement strategies to maximize revenue generation, occupancy rates, and average daily rates (ADR) across all properties.
Staff Development and Training:
Provide coaching, mentoring, and performance feedback to managers to support their professional growth and development.
Quality Assurance:
Monitor guest satisfaction scores, reviews, and feedback to assess service quality and identify areas for improvement.
Strategic Planning and Growth:
Develop and execute strategic plans and initiatives to drive business growth, market expansion, and brand positioning within the area.
Qualifications:
PHYSICAL REQUIREMENTS:The Resort Operations Manager is expected to perform the position's functions with or without accommodation. Villatel retains the right to change or assign other job duties to this position.
About Company:
Why work at Villatel? We love, love, love vacations. For ourselves, sure (don't get too excited).
But more importantly, for the tens of thousands of guests who visit us each year looking to have the most incredible experiences of their lives.
Our mission? Exceed their expectations every single time—by offering vacation rentals and a level of service that is consistently luxurious, reliable, and financially attainable.
As the first-ever "flag" hospitality brand in the vacation rental sector, we simultaneously design, maintain, and service every home we put on the market.
So, unlike the average vacation rental platform, we don't just hope our homes and guest experiences are up to snuff.
We actively make them as incredible as we can—by owning every step of the process.
Resort Operations Manager professionals in Davenport
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