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    Operations Manager - Orlando, United States - RATP Dev USA

    RATP Dev USA
    RATP Dev USA Orlando, United States

    2 weeks ago

    Default job background
    Description
    • Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
    • Responsible for hiring, training, managing and development of operations personnel.
    • Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.
    • Oversees and manages through direct reports the daily operations and customer service of the transit system.
    • Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.
    • Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.
    • Responsible for reviewing and maintaining accident investigations and customer complaints.
    • Responsible for managing within the division's allocated budget.
    • Formulates and maintains the SSEPP
    • Is available to the client's staff, advisory and advocacy boards, outside organizations, and the riding public.
    • Ability to function as the General Manager in the GM's absence.
    Requirements
    • Bachelor's degree or equivalent experience, preferably in the transit industry.
    • Minimum 5 years' operations management/supervisor experience in transit operations.
    • Must have strong written and verbal communication skills including experience in presenting and speaking to groups.
    • Must have excellent computer skills including Word and Excel spreadsheets.
    • Experience in working with local governments or municipalities.
    • Strong interpersonal skills and the ability to build effective relationships.
    • Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, Homeland Security and other state/local regulating bodies.
    • Experience in management of daily transit operations, maintenance, personnel management, transportation safety, and transit regulatory requirements.
    • Experience utilizing data to identify trends in the business that support strategic and tactical adjustments to ongoing operations.
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