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    Dispatcher - Saint Paul, United States - Fairview Health Services

    Fairview Health Services
    Fairview Health Services Saint Paul, United States

    2 weeks ago

    Default job background
    Description
    Overview

    Are you an expert dispatcher looking for a fun, part time position?


    We at M Health Fairview are looking for a Security Dispatcher to join our security team at our Midway location in St.

    Paul, MN. This position is for a 0.2 FTE (16 hours per pay period) on the night shift. (10p-630a). This position works every other weekend so it leaves your weekdays free


    This position starts at $24.29/hr and goes up with proven experience plus we offer shift differentials of: $3/hr for nights and $2/hr for weekends.

    Hiring Process

    We may send you a link to complete a video interview.

    This is a phenomenal opportunity to showcase who you are and why you want to work for us plus we have the ability to share these with our hiring leaders directly.

    Responsibilities/Job Description


    Job Summary:
    Hospital Dispatcher is responsible for day-to-day operations of the Security Dispatch Operations Center.

    Job duties include monitoring of a large bank of CCTV surveillance cameras, prioritizing incoming phone calls, dispatching Security Officers, operate Computer Aided Dispatch (CAD) system, monitoring multiple fire computers and taking appropriate actions.

    Dispatcher must be customer service focused and able to remain calm and professional during stressful situations.


    Job Expectations:

    • Monitors CCTV cameras, monitor alarms and dispatches security officers appropriately
    • Maintains shift log of all activities during shift (CAD)
    • Provides excellent customer service to callers and on-site visitors
    • Prioritize calls in order of importance and dispatch services appropriately
    • Ensure appropriate end of life procedures are followed including coordinating removal of remains from patient care unit, coordinating with funeral homes, working with Pathology dept or ME if required. Coordination with donor services if requested.
    • Maintain all paperwork.
    • Provide high level of customer service to internal and external customers
    • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
    Qualifications

    Preferred

    Education


    • Associate/technical degree in telecommunications or law enforcement
    Experience


    • 1- 3 years dispatch or hospital security experience.


    We believe those that exceed in this role also exhibit these characteristics: High standard of creative prioritization skills and priority setting.

    Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A proven understanding of Dignity, Integrity, Service, Kindness and Innovation
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