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    Experienced Customer Service Representative - Sumner, United States - Fireside Home Solutions

    Fireside Home Solutions
    Fireside Home Solutions Sumner, United States

    6 days ago

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    Description

    Job Description

    Job Description

    Position Type: Full-time, Hourly

    Location: In Office; Sumner, WA

    Wage Scale: $22.00 – $28.00 per hour

    Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year.

    Responsibilities:

    • Customer Service tasks and problem-solving with customers
    • Follow up with customers through phone and email
    • Accurately process orders, application forms, and requests into data base
    • Scheduling
    • Creating and establishing great relationships with customers
    • Update transactions status of all customer calls
    • Meet deadlines
    • Various administration duties
    • Other duties maybe assigned

    Requirements:

    • At least 3 years of Customer Service experience
    • Excellent verbal and written communication skills, good organizational skills and professional telephone skills
    • Data entry experience is a plus, but not required
    • Organizational, time management and customer service skills
    • Strong analytical skills and attention to detail
    • Prior experience working in construction, HVAC, fireplace or garage industries is a plus
    • Regular attendance is required
    Company DescriptionFireside Home Solutions is the leading service and supplier of fireplaces and garage doors in the Seattle and Portland areas. Fireside is privately held and diversified that has been in business since 1982. It has branches in Oregon and Washington. Providing service and installation of fireplaces, garage doors, and outdoor kitchens and fire pits.

    Company Description

    Fireside Home Solutions is the leading service and supplier of fireplaces and garage doors in the Seattle and Portland areas. Fireside is privately held and diversified that has been in business since 1982. It has branches in Oregon and Washington. Providing service and installation of fireplaces, garage doors, and outdoor kitchens and fire pits.
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