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    Radiology Quality and Safety Experience Program Coordinator - Boston, United States - Partners Healthcare System

    Partners Healthcare System
    Partners Healthcare System Boston, United States

    3 weeks ago

    Default job background
    Description
    Radiology Quality and Safety Experience, Safety Net and Screening Programs, Program Coordinator

    The Opportunity

    Program Coordinator will support Radiology quality and safety initiatives including Quality & Safety - Safety Net and Screening Programs.

    The coordinator will follow patients in the tracking database to review appropriate follow up and assists with other activities as assigned to help the Safety Net programs.

    Principal Duties and Responsibilities


    • Builds professional relationships, and collaborative rapport with co-workers, health care professionals, patient safety leaders, and with clinical departments across the Mass General Brigham Enterprise
    • Coordinate and track key actionable findings, deliverables necessary to prevent missed and delayed diagnoses of abnormal test result follow up
    • Coordinates varied communication with patients and providers
    • Integrates data regularly from multiple sources into documentation, regular reporting, and presentations
    • Performs coordination and verifies accurate order-entry for diagnostic tests, monitors appointments visits, and prior report review
    • Performs patient service and administrative duties, and office work which includes chart review, accurate submission of patient information
    • Submits data according to program, accrediting body, and registry requirements
    • Performs system audits, enhancements, and coordination of education, as needed
    • Provide cross coverage to other departments and/or positions, and assist with training staff, as appropriate
    Qualifications


    • Bachelor's Degree from an accredited college or university, and/or a degree with 3 years' experience in health industry, or related field
    • Prior healthcare experience, i.e., radiology, or ambulatory setting with prior use of medical terminology is preferred
    • Previous experience in project coordination and facilitating meetings is preferred
    • Proficiency in PC/Microsoft applications including Microsoft Office 365, such as Outlook, Word, PowerPoint, Excel, and Visio
    Bilingual candidates are preferred

    Skills, Abilities and Competencies


    • Ability to function proactively and independently or minimal supervision with a high degree of accuracy and precision
    • Ability to participate in a multifaceted program, meet deadlines and manage schedules
    • Curiosity along with a willingness and ability to learn
    • Proven problem-solving skills, collaboration, and project skills
    • Requires sound clinical judgment, effective problem-solving skills, critical thinking, excellent organizational and interpersonal skills, ability to multitask, and remain flexible
    • Requires excellent verbal and written communication skills and quantitative skills needed to perform the functions
    • Responds constructively to feedback from any customer group (patients, visitors, co-workers, physicians, and departments)
    • Successful candidate will be both highly professional and approachable
    • The ability to maintain confidentiality and HIPAA requirements regarding department-specific information
    • Knowing when to ask questions of peers or supervisor, versus when to tackle a problem independently while holding oneself accountable to producing the highest quality work
    Working Location


    • One Brigham Circle 1620 Tremont St, Boston, MA 02120.
    • Hybrid role M-F Eastern Business Hours includes 1-2 days per week onsite required at One Brigham Circle Tue/ Thur remote.
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