- Provide 1st line support to ensure customers' tickets are answered and processed within SLA
- Resolve and supply updates to customers on their incidents and tickets
- Maintain a high quality of service
- Handle customer phone/chat and emails
- Continuously train in new products to ensure the highest level of support
- Associate Degree or equivalent experience
- Proficient in Microsoft 365 (Word, Excel, Teams and Outlook)
- Mobile Device and Service Support experience desired
- Navigating knowledge bases for standard operating processes
- Customer service
- Help desk experience
- Order procurement
- Customer Focused
- Attention to detail
- Analytical and problem solving skills
- Ability to work is a fast-paced environment
- Ability to prioritize and manage multiple responsibilities
- Demonstrates a sense of urgency and ability to meet deadlines
- Excellent verbal, written, and non-verbal communication skills
- Strong ethics, values, trust, and integrity
- High emotional intelligence and critical/forward thinking
- Action oriented, results driven, and ensures accountability
- Quality decision making
- Organizational skills and planning/priority setting
- Excellent ability to work collaboratively and confidentially with all levels in the organization
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Mobility Support Specialist--Waverly, IA
1 week ago
TELESOFT LLC DBA CALERO Waverly, United StatesJob Description · Job DescriptionCalero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist in our Waverly, IA location. Reporting to the Mobility Support Manager, you will support our corporate customers' end- ...
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Psychiatry Resident Doctor
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Velocity Solutions Shell Rock, United StatesAre you a passionate doctor who always puts the patient first? Do you want to continue developing yourself and take on responsibility quickly? · Then we are looking for YOU Our client in North Rhine-Westphalia is looking for a · Psychiatry & Psychotherapy Assistant Doctor (m/f/ ...
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Nexus Innovations Shell Rock, IA, United States FreelanceAs an independent subsidiary of the globally operating Hunter Douglas Group, Blöcker is the leading provider of decorative interior sun protection systems. We are currently seeking a part-time **Commercial Specialist (m/f/d)** to join our **Accounting** and **Purchasing** departm ...
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POS Professional Office Services, Inc. Waterloo, United StatesProfessional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to ...
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Customer Support Specialist
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Desktop Support Specialist
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Danta Technologies Charles City, United StatesSeeking for a Desktop Support Specialist in Charles City IA · As an Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: · Provide custo ...
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Desktop Support Specialist
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Danta Technologies Charles City, United StatesSeeking for a · Desktop Support Specialist in Charles City IA · As an Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Provide custom ...
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Office Support Specialist
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State of Iowa Waterloo, United StatesOnly applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list. · The Iowa Department of Health and Human Services (HHS), Cedar Rapids Service Area (CRSA) is seeking a Typist Advanced to work ...
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Desktop Support Specialist
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Resource Logistics Charles City, United StatesJob Description · As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: · Provide customer facing end-user support that includes: · In ...
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Desktop Support Specialist
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Excis Compliance Charles City, United StatesDesktop Support Technician · provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.Tasks may include, but are not limite ...
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Desktop Support Specialist
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Excis Compliance Charles City, United StatesDesktop Support Technician provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. · Tasks may include, but are not limit ...
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Desktop Support Specialist
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Excis Compliance Charles City, United StatesDesktop Support Technicianprovides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.Tasks may include, but are not limited to ...
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Banking Systems Support Specialist
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FirstBank Cedar Falls, United StatesCreate and facilitate solutions each day to make systems work together seamlessly and efficiently for staff and customers by joining the First Bank team as a Banking Systems Software Support Specialist. Day to day being responsible for assisting in help desk support and administe ...
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Banking Systems Support Specialist
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FirstBank Cedar Falls, United StatesJob Description · Job Description · Create and facilitate solutions each day to make systems work together seamlessly and efficiently for staff and customers by joining the First Bank team as a Banking Systems Software Support Specialist. Day to day being responsible for assist ...
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System Support Specialist I
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BlueScope Buildings Waterloo, United States**System Support Specialist I** · Waterloo, IN 46793, USA · Full-time · Job Posting Date: 19-Jan-2022 · Department: Information Systems · **Company Description** · For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading tec ...
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Clinical Admin Support Specialist
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Dana-Farber Cancer Institute Waterloo, United States** Clinical Admin Support Specialist** · ** Job Details** · Job ID:26331 · Location:300 Boylston St., Newton, MA 02467 · Category:Administration Support/Customer Service · Employment Type:Full time · Work Location:Onsite:Up to 1 day remote/wk This position is responsible fo ...
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Banking Systems Support Specialist
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First Bank Cedar Falls, United StatesJob Description · Job DescriptionCreate and facilitate solutions each day to make systems work together seamlessly and efficiently for staff and customers by joining the First Bank team as a Banking Systems Software Support Specialist. Day to day being responsible for assisting i ...
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13F Fire Support Specialist
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Army National Guard Charles City, United StatesJob Description · Join the Army National Guard as a Fire Support Specialist and become part of an elite field artillery team. You will provide the intelligence needed to support infantry and tank units in combat operations while learning highly sought-after skills that will help ...
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13F Fire Support Specialist
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Army National Guard Charles City, United StatesJob Description · Ensure all your application information is up to date and in order before applying for this opportunity. · Join the Army National Guard as a Fire Support Specialist and become part of an elite field artillery team. You will provide the intelligence needed to su ...
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Production Specialist
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Graham Packaging Company West Hazleton, United StatesCompany Statement: Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. For employees at Graham, our Blue Culture is part of their e ...
Mobility Support Specialist Waverly, IA - Telesoft LLC dba MDSL
2 weeks ago
Description
Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist in our Waverly, IA location. Reporting to the Mobility Support Manager, you will support our corporate customers' end-users to process their requests for mobile services directly with vendors across the world. You will provide 1st, and where necessary, 2nd line mobile device support for our customers' end-users.
The Ideal candidate has customer service experience in a call center environment. The hours and days for this role will be 10:30am to 7pm CST Monday – Friday.
As a specialist you will:
The starting hourly rate for this position is $17/hr. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.