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Clinical Admin Support Specialist - Waterloo, United States - Dana-Farber Cancer Institute
Description
** Clinical Admin Support Specialist**
** Job Details**
Job ID:26331
Location:300 Boylston St., Newton, MA 02467
Category:Administration Support/Customer Service
Employment Type:Full time
Work Location:Onsite:Up to 1 day remote/wk This position is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physicians assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.
**This posiiton is full time, 34 hours.**
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
**Overview**
**Requirements**
**PRIMARY DUTIES AND RESPONSIBILITIES:**
**Clinical Administrative Support Associate:**
Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.
Performs front desk check-in and check-out functions (may defer complicated scheduling to Clinical Administrative Support Specialists as needed).
Obtains detailed clinical information face-to-face, by telephone or electronically.
May provide basic information regarding the need for insurance referral(s).
Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
Performs independent patient and outside provider call triaging and assists in directing patient flow.
Serves as a liaison between patient/family/provider.
Resolves issues directly or ensures appropriate management of call by others.
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
May be required to perform other duties as required by the clinical practice support team.
May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.
**Clinical Administrative Support Specialist****:**
In addition to those duties listed under the Clinical Administrative Support Associate; the following tasks may be included:
May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.
Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.
Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
Prepares open and close provider schedules and handles daily schedule changes.
Conduct slide submission as needed.
Performs past-pending reconciliations.
Enters data into patient care related databases.
May be responsible for mini-registrations, insurance verification and clinical intake for new patients.
May be required to perform other duties as required by the clinical practice support team.
Prepares new patient report for new patient conference as needed.
Prepares disease specific reports as needed.
Prepares complex documents, processes disability forms, prescription plan refill processing or other patient care forms.
May review protocol documents and generate scheduling templates for all protocols and necessary revisions for protocol amendments.
Arranges clinical conferences and travel arrangements as necessary.
Prepares clinical conference presentations under direction of presenter as needed.
**Qualifications**
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Bachelor's degree required. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred.
Ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Excellent computer, customer service and problem solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
