System Support Specialist I - Waterloo, United States - BlueScope Buildings
Description
**System Support Specialist I**
Waterloo, IN 46793, USA
Full-time
Job Posting Date: 19-Jan-2022
Department: Information Systems
**Company Description**
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future we look forward to hearing them
**Job Description**
The Information Systems department provides the tools and automation to store, organize and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost effective method that helps to increase efficiency and accuracy. The primary function of this role is to provide installation, maintenance and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations.
Provide functional and technical support to BBNA associates
Provide clear and cordial communication to internal and external customers
Ensure that standard BBNA hardware and software is being maintained and in working condition as required
Ensure that all requests are recorded and completed to customer satisfaction
Document resolutions to requests for future reference
Recognize and report developing trends in the support process and technologies
**Qualifications**
**Minimum:**
3 years of relevant work experience including desktop support and computer hardware support.
Networking, PC and server management systems experience preferred (virtual servers a plus).
Experience deploying and supporting O365.
Experience in remote support of both desktops and servers.
Experience with AD support and configuration.
**Preferred:**
Undergraduate degree in computer science or related field
**Skills an****d Competencies:**
Customer Focus
Functional/Technical skills
Problem solving
Action Oriented
Personal Learning
Technical Learning
Written and verbal communication skills
Patience
Customer Service
**Additional Information**
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
**EEO Employer/M/F/Disabled/Protected Veteran**
**BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.**
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System Support Specialist I
Waterloo, IN 46793, USA
Full-time