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Customer Service Agent 9-6 - Springville, United States - Sisel International
1 week ago
Description
SISEL INTERNATIONAL, LLC. POSITION DESCRIPTION
Science, Innovation, Success, Energy & Longevity
Salary/Wage Range:
Position Title: Customer Service Agent
Department: Customer Service
Classification: Non-Exempt/FT
Reports To: Customer Service Manager
Grade Level:
Revision Date: 05/22/2023
POSITION PURPOSE AND SCOPE: Responsible for fielding incoming telephone inquiries, orders and complaints in a customer service environment by following standard scripts and standard procedures while performing routine tasks that require working knowledge of the Company's products, compensation plan and other services. Must be courteous, professional, and have the ability to investigate and resolve issues in a professional, appropriate and expeditious manner.
ESSENTIAL RESPONSIBILITIES:
Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties as requested.
EDUCATION/EXPERIENCE:
High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound MLM call center environment desirable.
SKILLS AND ABILITIES:
Must be able to speak, write, read and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems to include addition, subtraction, multiplication, division, and percentages. Must be proficient in the use of company telephones, ten-key calculators and computers, and have accurate typing skills
PHYSICAL DEMANDS:
Positions is required to sit, stand and walk, stoop, bend, reach and kneel. Lift from 15 to 20lbs on occasion.
WORK ENVIRONMENT:
Noise, dust, lighting, temperature and physical/ergonomic hazards are typically of those usually found in an office environment.
APPROVAL SIGNATURES AND DATE:
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