- Time-Off: Flexibility to work around holiday season/blackout dates
- On-site free meals, snacks and drinks
- Tools: Proficiency in Google Suite, Slack, Zoom
- Familiarity with Salesforce and/or Workday is a bonus
- Equipment: laptop will be provided
- Time and Attendance Management
- Onboarding and Offboarding
- Performance Reviews and Coaching
- Metrics, SLA's and KPI's
- Process Improvement
- Talent Strategy and Communication
- Budget and Reporting
- Operational Adherence
- Continuous Improvement
- 5+ years of experience in program management vendor management, talent management and/or operations.
- Familiarity with tools such as: Google Suite, Slack, Jira, Project Management Tracking and Reporting Tools
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration abilities.
- Proficiency in data analysis tools and reporting software.
- Proactive problem solver with a passion for optimizing processes.
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Call Center Manager - Denver, United States - Apex Systems
Description
Client: Fortune 500 Insurance Company
Title: Vendor Operations Program Manager
Location: Denver, Colorado - On-site
Contract Duration: 10 Months - June 1st April 30th, 2025
Years of Experience Required: 5+ years of experience in program management vendor management, talent management and/or operations.
Responsibilities:
Collaborate with Client Management, Trainers, and Leadership Team as well as with the Apex Engagement Team on the following:
Specific Items to Know About the Role:
Qualifications: