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Fitness Sales/Operation Associate - Cypress, United States - A&S Fitness - Burn Boot Camp

A&S Fitness - Burn Boot Camp Cypress, United States

1 month ago

Description

Job Description

The sales/operations support team plays a very integral and critical role at Burn Boot Camp. This is the first person our members see when they walk in the door and provides our clients first impression. They are responsible for working with the team to maximize the client experience and facilitating day-to-day activities. They also work with the team to maximize category sales and the growth of our member base. There is a strong focus on running the "front of house" operations and fostering the growth of the community in the gym.

ROLES AND RESPONSIBILITIES

Provide the full welcome experience with each client, including a greeting, tour of the facility, introduction to the trainer, paired with a member, and waivers signed.
Have weekly touch points with the operations manager to align on current focuses, and provide any feedback from clients.
Facilitate day-to-day processes related to trial clients, focus meetings, membership sales, social media posts, and retail transactions.
Responsible for working as a team to close 60% of all trials and working with training team to maximize the client experience.
Responsible for overseeing client trial follow-up, and membership sales.
Provide general retail maintenance to keep the retail center stocked, clean, and approachable
Assist in promoting gym focuses with multiple category sales, challenges, and community events.
Provide cleaning as instructed in the Open/Close Checklist to ensure facility is properly maintained.
Promptly report facility needs to the operations manager, i.e. office supplies, cleaning supplies, etc.
Responsible for overseeing client trial follow-up, and membership sales.

QUALIFICATIONS

Have a love for fitness.
Excellent communication and customer service skills.
Must be a high producer in autonomous working situations and a self-motivator.
Able to easily learn and navigate software systems and maintain records.
Have a high level of understanding and presence in social media.
Ability to multi-task and stay organized.
Positive, motivating, and effective interpersonal communication skills.
High level of attention to detail and follow through Operations Assistant Responsibilities:
Assist with day-to-day operations of the company
Provide support to the operations team in various tasks
Coordinate and schedule meetings, appointments, and travel arrangements
Maintain and update company databases and records - Prepare reports, presentations, and other documents as needed
Assist in managing inventory and supplies
Monitor and respond to emails, phone calls, and other inquiries in a timely manner
Collaborate with cross-functional teams to ensure smooth operation

SKILLS

Strong time management and organizational skills
Excellent communication skills, both written and verbal
Proficient in English
Ability to multitask and prioritize tasks effectively
Detail-oriented with a high level of accuracy
Proficiency in using computer software and applications
Previous experience in technical sales, gym membership sales, or jewelry sales is a plus

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