- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
- High School diploma or equivalent and/or experience in a conference center or a related field required.
- At least 5 or more years of progressive experience in a conference center or related field preferred.
- College course work in related field preferred.
- Proficient computer knowledge/skills required.
- Knowledge of working with conference center programs (PMS & Diagram Systems) required.
- Flexible, weekends and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
- Oversee and manage the daily operations of department and associates.
- Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
- Define and implement department objectives and standard operating procedures.
- Manage budget, forecast, expense, records, and contracts.
- Ensure preparation of required reports, including (but not limited to), payroll, revenue, associate schedules, and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; submit required reports in a timely manner.
- Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
- Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
- Interview candidates for open department positions and follow standards for hiring approvals.
- Conduct departmental training, departmental meetings developing associate morale and skills.
- Motivate, coach and counsel all department personnel according to Q Center Policy.
- Conduct associate performance reviews in accordance with Q Center standards.
- Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
- Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
- Keep immediate supervisor fully informed of all problems or matters requiring their attention.
- Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
- Maintain a clean, organized work area and manage all necessary department supplies.
- Ensure overall associate and guest satisfaction and safety is achieved.
- Perform other related duties as assigned.
- Effectively plan and internally communicate client requirements, ensuring all information is accurate between client and center staff.
- Handle multiple programs and different stages of planning simultaneously.
- Work directly with all departments of the conference center to ensure that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team in the form of Banquet Event Orders and Resumes; including and not limited to the departments below:
- Conference Services/Technology
- Food and Beverage
- Guest Services
- Recreation
- Q Creative/Q Print
- Finance
- Work with Finance Department to review and complete all post billing then supply client with final invoice.
- Establish and maintain rapport with clients while promoting the effective utilization of conference center facilities and services.
- Conduct walking site inspections and maintain the onsite communication channel between conference center and client.
- Plan and conduct pre and post event meetings with clients to ensure satisfaction and obtain feedback; communicate feedback with applicable departments.
- Maximize exposure through creative promotion both during and pre /post event.
- Provide feedback to Director of Conference Planning relating to guest comments, observations, rumors, market trends and competitors' activities.
- Greet guests during events.
- Anticipate guests' needs, respond promptly and acknowledge all guests.
- Maintain confidentiality and security of specified conference center information, correspondence, reports and files.
- Perform all necessary requirements of account lead to assigned account.
- Continuously maintain accurate and updated information in Delphi.
- Assist sales department in rebooking repeat business.
- Contribute to the management of the daily operation of the department
- Contribute to the definition and implementation of departmental objectives and standard operation procedures.
-
Conference Planning Manager
2 weeks ago
Q - Center Saint Charles, United StatesQ Center is looking for a Conference Planning Manager to join our team · Job Summary · The Conference Planning Manager is responsible for managing the daily operations of their assigned workload. He/she will effectively plan and ensure execution of events, trainings and meetings ...
-
Nexus Technologies Carlos, United StatesJob in Basel with Carlos: · YOUR RESPONSIBILITIES: · * You will act as the link between the client, specialist planners, and authorities. · * You will represent the interests of the client and work together with the planning and implementation team to ensure project success. · * ...
-
Merchandise Planning Manager
3 weeks ago
Monumental Markets Calverton, United StatesMonumental Markets has another exciting opportunity to join our growing team as a _Merchandise Planning Manager_. Reporting to the General Manager, this role will manage the execution of the company's retail product plan to drive growth and customer retention. · **What You'll Do* ...
-
Conference Planning Manager
1 week ago
Q St Charles, United StatesQ Center is looking for a Conference Planning Manager to join our team · Job Summary · The Conference Planning Manager is responsible for managing the daily operations of their assigned workload. He/she will effectively plan and ensure execution of events, trainings and meeting ...
-
Conference Planning Manager
1 week ago
Q Center St Charles, United StatesJob Description · Job Description · Q Center is looking for a Conference Planning Manager to join our team · Job Summary · The Conference Planning Manager is responsible for managing the daily operations of their assigned workload. He/she will effectively plan and ensure execut ...
-
Conference Planning Manager
1 week ago
Q - Center Saint Charles, United StatesJob Description · Job DescriptionQ Center is looking for a Conference Planning Manager to join our team · Job Summary · The Conference Planning Manager is responsible for managing the daily operations of their assigned workload. He/she will effectively plan and ensure execution o ...
-
Planning and Analysis Manager
2 weeks ago
Penn National Gaming Bay St Louis, United StatesThe following and other duties may be assigned as necessary for the Boomtown Casino Biloxi and Hollywood Casino Gulf Coast properties: Responsible for supervising and managing staff in the Planning & Analysis Develops, implements and manages operatio Manager, Planning, Customer S ...
-
Planning and Analysis Manager
1 week ago
Hollywood Casino Gulf Coast Bay St Louis, United StatesWERE CHANGING ENTERTAINMENT. COME JOIN US.: · Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driv ...
-
Director of New Growth and Development
1 week ago
Cal's Angels Saint Charles, United States**Job Overview**: As a Development Director, you will play a crucial role in spearheading fundraising efforts and cultivating relationships to support the organization's mission and growth. You will be responsible for developing strategies to secure funding. · **Responsibilities* ...
-
Finance Manager Operations
1 week ago
SYSCO Saint Charles, United States Full timeCompany: · US0039 Sysco Iowa, Inc.Zip Code: · 50021Minimum Level of Education: · Bachelor's DegreeMinimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actu ...
-
Dental Hygienist
1 day ago
Aspen Dental Saint Charles, United States Full timeAt Aspen Dental, we put You First with world-class development plus industry-leading pay. Join our team today as a Dental Hygienist · Job Types: Full-time, Part-time · Salary: · $89,440 - $97,760 per year (annualized base salary + incentive earnings, based on full time schedule) ...
-
Food/beverage Manager
2 weeks ago
The Royal Fox Country Club Saint Charles, United States**Job Title: Food & Beverage Manager** · **Royal Fox Country Club** · The Food & Beverage Manager is responsible for all food and beverage service and presentation for the Club. This position will be the face of service at the Club and requires a hands-on positive leadership styl ...
-
Purchasing Coordinator
2 weeks ago
Pretium Saint Charles, United States**Position Overview**: · The Purchasing Coordinator is an integral position, as it connects our vendors to our customers and to the warehouse. The position involves customer service, account management, and procurement. Responsible for procurement of materials, components, suppli ...
-
Assistant Director of Finance
2 weeks ago
Q - Center Saint Charles, United StatesQ Center is looking for a Full Time Assistant Director of Finance to join our team · Q Center is the largest full-service conference facilities in the Midwest, with over 150,000+ square-feet of meeting space, 1,000 guest rooms and 95 acres it is the preferred choice for meetings, ...
-
Maintenance Technician
1 week ago
Ansonia Property Management Saint Charles, United StatesAnsonia Property Management, a highly sophisticated and Illinois-based property management company is seeking a talented and motivated Maintenance Technician to join our team in St. Charles. · The Maintenance Technician is responsible for keeping the grounds clean, walking the pr ...
-
Director of It
3 weeks ago
Q Center Saint Charles, United StatesQ Center is seeking an innovative IT Director to play a pivotal role in shaping the technology landscape of the Midwest's largest, high volume conference center. With over 1,000 guest rooms and 150,000 sq ft of meeting/event space this role must have the ability to balance securi ...
-
Director of It
3 weeks ago
Q - Center Saint Charles, United StatesQ Center is seeking an innovative IT Director to play a pivotal role in shaping the technology landscape of the Midwest's largest, high volume conference center. With over 1,000 guest rooms and 150,000 sq ft of meeting/event space this role must have the ability to balance securi ...
-
Purchasing Agent for Residential Construction
2 weeks ago
Grandview Capital LLC Saint Charles, United StatesJob description: · **High volume, high growth residential real estate investment company seeking a Purchasing Agent to join our growing team for the renovation of residential properties.** · This individual will be responsible for sourcing materials, negotiating costs, communicat ...
-
Driver
1 week ago
SYSCO Saint Charles, United States Full timeCompany: · US1577 Tocco Frozen Foods, LLCZip Code: · 63301Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco' ...
-
Non-CDL Local Delivery Truck Driver
6 days ago
SYSCO Saint Charles, United States Full timeCompany: · US1577 Tocco Frozen Foods (Bellissimo Distribution, LLC)Zip Code: · 63301Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided i ...
Conference Planning Manager - St Charles, United States - Q
Description
Q Center is looking for a Conference Planning Manager to join our team
Job Summary
The Conference Planning Manager is responsible for managing the daily operations of their assigned workload. He/she will effectively plan and ensure execution of events, trainings and meetings to include but not limited to dates/timing of arrival and departures, transportation, room set-up, audio/visual and production needs and food service to guarantee client satisfaction.
This position is on-site, with a varying schedule that includes days, afternoons, and evenings throughout the week and weekend.
Benefits
Q Center is more than a conference center - it's an experience With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law Supplement Notice Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to and provide the job title to which you are applying.
