Operations Analyst - Atlanta, United States - Insight Global

Insight Global Atlanta, United States

1 week ago

Human Resources

Description

Must Haves:

Bachelor's degree in Business, Operations Management, or a related field.
3+ years of experience in a data analysis and reporting role.
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
Proficiency in data analysis tools, techniques, and software, including advanced Excel functions and data visualization tools.
Strong proficiency in Microsoft Office Suite.

Plusses:

Familiarity with Service Now and Safety Culture (iAuditor) platforms.
Process mapping skills.

Job Summary: We are seeking a qualified and detail-oriented person to join our team in a newly created position. The Operations and Administrative Analyst will play a crucial role in supporting the Quality Assurance Dept, Entomology Dept, and Termite Claims Dept, as well as other administrative functions. The ideal candidate will possess excellent organizational and analytical skills, the ability to work collaboratively, and a strong commitment to accuracy.

Responsibilities:

Offer administrative support to VP, Directors, and Senior Managers, on the Operations Support Team, including assistance with presentations, meeting support, etc.
Service Quality Assurance Department:
Manage tracking, analysis and reporting of Precision Protection Gold Medal Program and Branch Operations Review Programs utilizing Service Now, iAuditor and Excel.
Entomology Department:
Provide support for the Entomology Department to include but not limited to; managing Continuing Education Unit (CEUs) requirements, facilitating with Internal Communications, and providing analysis and discussion on trends and other data.
Termite & Pest Warranty Claims:
Process warranty claims efficiently.
Provide trend analysis on claims data.

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