Trade Operations Analyst - Atlanta, United States - Intercontinental Exchange

Intercontinental Exchange Atlanta, United States

2 weeks ago

Description

Overview

Job Purpose

ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.

ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.

Responsibilities

The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE's commitment to strong customer service, integrity, and transparency in the financial marketplaces.

Typical responsibilities include:

Conduct real-time surveillance of electronic trading activity in ICE Futures products
Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
Monitor the health and usage of our systems, escalating recurring or high-priority issues
Produce operational reports to provide metrics and tracking of queries

Knowledge and Experience

College degree or equivalent work experience in a customer-focused environment
Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
Strong communication skills with demonstrated interpersonal skills
Team player, with commitment to service to our customers and their needs
Working knowledge of at least one of Salesforce, ServiceNow, MS Office

Schedule

This role offers work from home flexibility of up to 2 days per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Operations Analyst

1 week ago

Apex Systems Atlanta, United States

Apex Systems is seeking an Operations Support Analyst for one of our large Tech clients. This role will be a 6-month contract to hire and will sit remote but you do have to be located in Atlanta if onsite is needed on occasion. If interested, please apply directly to the posting. ...
Operations Analyst

3 weeks ago

Insight Global Atlanta, United States

Must Haves: · Bachelor's degree in Business, Operations Management, or a related field. · 3+ years of experience in a data analysis and reporting role. · Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. · Proficiency in d ...
Operations Analyst

3 days ago

DoverStaffing, Inc Atlanta, United States

A policy team provides policy development and maintenance services across all aspects of the enterprise. As the Operations Analyst in the team the successful candidate will be exposed to a vast range of business topics pertaining to mental health, developmental disability service ...
Operations Analyst

4 days ago

DoverStaffing, Inc Atlanta, United States

A policy team provides policy development and maintenance services across all aspects of the enterprise. As the Operations Analyst in the team the successful candidate will be exposed to a vast range of business topics pertaining to mental health, developmental disability service ...
Operations Analyst

3 weeks ago

Four Winds Health Atlanta, United States

Job Description · Job DescriptionAs an Operations Analyst, you will be responsible for supporting key company operational initiatives and the purchasing of our organization. You will collaborate with various departments and be responsible for providing data insights and actionabl ...
Operations Analyst

1 week ago

Four Winds Health Atlanta, United States

Job Description · Job Description · As an Operations Analyst, you will be responsible for supporting key company operational initiatives and the purchasing of our organization. You will collaborate with various departments and be responsible for providing data insights and acti ...
Operations Analyst

1 week ago

WellStreet Urgent Care Atlanta, United States

As an Operations Analyst, you will be responsible for supporting key company operational initiatives and the purchasing of our organization. You will collaborate with various departments and be responsible for providing data insights and actionable information to drive improvemen ...
Operations Analyst

6 days ago

Four Winds Health Atlanta, United States

Job Description · Job Description · As an Operations Analyst, you will be responsible for supporting key company operational initiatives and the purchasing of our organization. You will collaborate with various departments and be responsible for providing data insights and acti ...
Operations Analyst

1 week ago

Piedmont Healthcare Atlanta, United States

JOB PURPOSE: · Assists to streamline and combine people, processes, technology, and controls to improve operating effectiveness, lower costs, reduce redundancy, and lower risks. Focuses on business and operational improvements and their impact across the organization and system. ...
Operations Analyst

1 week ago

Apex Systems Atlanta, United States

Apex Systems is seeking an Operations Support Analyst for one of our large Tech clients. This role will be a 6-month contract to hire and will sit remote but you do have to be located in Atlanta if onsite is needed on occasion. If interested, please apply directly to the posting. ...
Operations Analyst

1 week ago

Piedmont Healthcare Atlanta, United States

: · JOB PURPOSE: · Assists to streamline and combine people, processes, technology, and controls to improve operating effectiveness, lower costs, reduce redundancy, and lower risks. Focuses on business and operational improvements and their impact across the organization and sy ...
Operations Analyst

1 week ago

WellStreet Urgent Care Atlanta, United States

As an Operations Analyst, you will be responsible for supporting key company operational initiatives and the purchasing of our organization. You will collaborate with various departments and be responsible for providing data insights and actionable information to drive improvemen ...
Operations Analyst

1 week ago

Bank of America Atlanta, United States

Operations Analyst · Charlotte, North Carolina;Charlotte, North Carolina; Jacksonville, Florida; College Park, Georgia · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Resp ...
Operations Analyst

5 days ago

Oldcastle Atlanta, United States

Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspirin ...
Operations Analyst

6 days ago

Oldcastle Atlanta, United States

Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring ...
Operations Analyst

1 week ago

Oldcastle Atlanta, United States

Job ID: 491004 · Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier bu ...
Operations Analyst

6 days ago

CRH Atlanta, United States

Job ID: · Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building ...
Operations analyst

1 week ago

Peterson Technology Partners Atlanta, United States

Qualifications: · Bachelor's degree program or equivalent degree in a field of study related to the job · 2+ years of experience in operations analysis or a related field · 1+ year of experience with Workday, including configuration, reporting, and analytics · Strong quantitative ...
Operations Analyst

1 week ago

Spelman College Atlanta, United States

At · Tenaris , you will join a global network of professionals working together toward a common goal: shape the future of · energy · through advanced · tubular products and services . · We attract and retain the best talent by investing in our employees and empowering them to ...
Operations Analyst

3 days ago

CRH Atlanta, United States

Job ID: · Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building ...