Trade Operations Analyst - Atlanta, United States - Intercontinental Exchange Holdings, Inc.

Intercontinental Exchange Holdings, Inc. Atlanta, United States

4 weeks ago

Description

Overview:
Job Purpose
ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions.

Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.

ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges.

The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets.

As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.

Responsibilities
The Trade Operations Analyst is the front line for our trading platform customers.

The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICEs commitment to strong customer service, integrity, and transparency in the financial marketplaces.

Typical responsibilities include:
Conduct real-time surveillance of electronic trading activity in ICE Futures products
Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
Monitor the health and usage of our systems, escalating recurring or high-priority issues
Produce operational reports to provide metrics and tracking of queries
Knowledge and Experience
College degree or equivalent work experience in a customer-focused environment
Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
Strong communication skills with demonstrated interpersonal skills
Team player, with commitment to service to our customers and their needs
Working knowledge of at least one of Salesforce, ServiceNow, MS Office
Schedule
This role offers work from home flexibility of up to 2 days per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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