- Develop and maintain all training materials, including all presentations, modules (i.e. KIM) and documents.
- Assist in recruitment by actively participating with interviewing, job fairs, etc.
- Train newly hired and current associates to be competent on products, services, workflows, procedures, and systems.
- Supervise associates during the training period, including managing those associates attendance/performance/conduct.
- Utilize evaluation tools to determine the effectiveness of training programs and make appropriate improvements.
- Conduct training need analysis and evaluate training programs on an ongoing basis
- A minimum of 1 year experience in the credit card processing industry or 2 years experience in a training role required, preferably in a call center environment.
- Knowledge of training methodologies including application of training principles, concepts, practices and standards is required.
- Advanced knowledge of Microsoft Outlook, PowerPoint, Word and Excel required
- Bilingual (English/Spanish) is preferred.
- Prior experience managing or leading a team preferred.
- Strong leadership, organizational and communication (verbal and written) skills.
- Must be a dependable and a self-motivated individual.
- Competently analyzes and prioritizes information to make appropriate recommendations.
- Pays attention to detail. Approaches work in a meticulous and thorough manner.
- Solves problems by gathering information and evaluating options.
- Manages time effectively and prioritizes completing tasks to meet deadlines.
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Infinity Technologies South Mound, United StatesTraining as a Warehouse Logistics Specialist (m/f/d) 2024 · Industry · Commercial Activity · Employment Type · Apprenticeship/Dual Studies · Location · Hof · About Us · The Geis Group, headquartered in Bad Neustadt a.d. Saale, is a global full-service logistics provider with over ...
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Spectrum Innovations Cedar Hill, United StatesAbout Cedar Hill:Cedar Hill is a global full-service logistics provider with its headquarters in Bad Neustadt a.d. Saale. We have around employees at approximately 200 locations throughout Europe. Currently, more than 300 young people are completing their training in nine differe ...
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Eclipse Solutions North Richland Hills, United StatesWelcome to the Backparadies in North Richland Hills As a member of our team, you will have the opportunity to learn how to expertly serve and advise our customers, as well as handle the sale of baked goods, snacks, and beverages. You will take pride in maintaining and presenting ...
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Learning Development and Training Specialist - Fort Worth, United States - Deluxe Corporation
Description
Lead, design, develop, coordinate, and deliver training curriculum that develops the company's customer service and technical support skills in alignment with the strategic vision and core values of the company.
In addition to the responsibility for the training function(s) for the organization, this role will also be responsible for recruitment and supervision for new employees during the training period (this will also include extended training periods when appropriate).
Basic Qualifications:
Education and Experience:
HS/GED and 2 years of related experience or Associates and 0 yearsA minimum of 1 year experience in the credit card processing industry or 2 years experience in a training role required, preferably in a call center environment.
Preferred Qualifications:
Education and Experience:
Associates and 1 year of experience
Basic Qualifications:
Must be 18 years of age or older
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/DisabilityPlease view the electronic EEO is the Law Poster \_EEOC\) which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .
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