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- High school diploma or higherExperience: One (1) year of related professional work experience in customer service. Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
- One (1) year of related experience in a higher education setting One (1) year of related experience working in front-line, public-facing service, preferably in a library or help desk environment Familiarity with library resources EEO Statement The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at or the Vice President for Student Affairs at This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.
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Lead Library Assistant - Bend, United States - COCC
Description
Lead Library Assistant - Circulation (Part Time, Temporary Hourly, Non-Benefited)
Below you will find details for the position including any supplementary documentation and questions you should review before applying for this opening.
If you would like to print a copy of this position for your records, click on the Print Preview link.
Bookmark this Posting | Print Preview | Apply for this Job Position Details Position Information Position Title Lead Library AssistantTo be the first point of contact at the Barber Library Circulation Desk and provide critical support to the functions of Circulation (Reserves, training support, event support, cleaning, shelving, Summit/ ILL hold processing, etc.).
Provide support when needed to the Interlibrary Loan department, Archives, and Library events.Essenatial Duties and Responsibilities + Ensures that the library is ready for opening following appropriate procedures.+ Provide cordial, professional service to all library patrons.+ Ensure that department tasks are handled in a timely, efficient and accurate manner.+ Communicates with the Head of Access Services and/or Public Services Specialist on service needs or other patron issues.+ Utilize complex library software applications to check out, check in, renew circulating library materials, and update patrons' account status.+ Maintain confidentiality of patron records, both personal and library use information.+ Assist with training of new student workers; supervise student workers when required.+ Take direction from Library Specialist, Public Services/Library staff, or librarians in the absence of the Head of Access Services.+ Provide support with shelving of library items and shelf reading, as needed.+ Assist patrons in person or by phone with Course Reserve requests, item hold requests, general circulation, and library policy.+ Provide pertinent directional information, referring patrons to appropriate departments and library personnel as applicable.+ Handle troubleshooting, including reporting issues to supervisor or through other appropriate channels (e.g., Campus Public Safety) in a timely manner.+ Provide support when needed to the Interlibrary Loan department, Archives, and Library events when needed.+ Special tasks and other projects as assigned.
Department Specific Knowledge, Skills, and Abilities Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
The individual is expected to follow College work rules and policies.+ Must be a highly reliable, punctual self-starter, who performs responsibly without direct supervision.+ Considerable computer and keyboarding ability; adept with software applications/databases, Internet usage, and general technology usage.+ Excellent customer service skills required.+ Adapt to frequent changes in processing procedures; able to train new workers.+ Accepts supervision and direction of supervisors; capacity to supervise when required.+ Team player and good communicator.+ Perform all duties with a high degree of accuracy, efficiency, and strong attention to detail.+ Ability to work independently; follow complex instructions.+ Flexibility, willingness to work at varying paces, and ability to multi-task essential.+ Familiarity with library services helpful.+ Ability to develop strong knowledge of the Library of Congress call number system.
Ergonomic Requirements Up to 19 hours and not to exceed 20 hours per week with typical scheduled hours being, Monday-Thursday 7:45am-11:45am; Friday, 7:45am-10:45am.
Summer & interim periods TBD .A flexible work schedule, including opening shifts, closing shifts, and Sunday hours, may be necessary due to the nature of the responsibilities.
Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature.
Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.Minimum Requirements Education:
Preferred Qualifications Experience:
