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    Front Office Associate - Minneapolis, United States - Rayus Radiology

    Rayus Radiology
    Rayus Radiology Minneapolis, United States

    1 month ago

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    Description

    RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. This position is fulltime working Monday-Friday from 1:00pm -9:30pm.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    (55%) Registration

    • Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
    • Answers phones and handles calls in an efficient and friendly manner
    • Fields calls appropriately for center associates
    • Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
    • Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
    • Orders office supplies as needed
    • Maintains supply of patient information sheets
    • Pushes imaging via electronic interfaces
    • Completes confirmation calls and provides preparation instructions to patient
    • Faxes reports, billing information, and medical release forms as requested

    (20%) Insurance

    • Verifies patient's insurance
    • Pre-certifies all exams with patient's insurance company
    • Obtains insurance authorization
    • Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
    • Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

    (20%) Scheduling

    • Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
    • Enters and submits patient exam orders
    • Verifies orders match exam schedules
    • Schedules referrals and ensures proper authorizations are obtained
    • Schedules walk-in patients
    • Processes requests for image orders and CDs from referring physicians and patients
    • Maintains an up-to-date and accurate database on all current and potential referring physicians

    (5%) Performs other duties as assigned

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