- New Accounts Training:
- Develop and deliver new accounts training programs for new accounts representatives to ensure they are equipped with the knowledge and skills necessary to effectively manage leads and accounts.
- Customize New Accounts training content based on specific job roles and responsibilities within the new accounts department.
- Lead Management Training:
- Design and implement training programs focused on lead management strategies, including lead generation, qualification, nurturing, and conversion.
- Provide training on effective communication techniques and overcoming objection skills to optimize lead conversion rates and maximize revenue opportunities.
- Time Management Training:
- Create training modules and workshops aimed at improving time management skills among new accounts agents, with a focus on prioritization, organization, and productivity.
- Offer strategies and best practices for managing workload efficiently and meeting deadlines in a fast-paced environment.
- KPI Monitoring and Performance Analysis:
- Establish key performance indicators (KPIs) related to onboarding effectiveness, lead management performance, and time management efficiency for new account agents.
- Monitor and analyze KPI metrics to evaluate the impact of training programs on employee performance and overall business outcomes.
- Identify areas for improvement and implement corrective actions to drive continuous improvement in onboarding, lead management, and time management practices.
- Training Delivery and Facilitation:
- Facilitate engaging and interactive training sessions, workshops, and seminars for new account agents, utilizing a variety of training methodologies to enhance learning effectiveness.
- Conduct regular follow-up sessions and coaching sessions to reinforce training concepts and provide ongoing support to new accounts representatives.
- Collaboration and Executive Management:
- Collaborate with cross-functional teams, including HR, New Accounts, and Customer Service, to align training initiatives with business objectives and organizational priorities.
- Build and maintain strong relationships with key stakeholders to ensure training programs are effectively supporting business goals.
- Bachelor's degree in a relevant field (e.g., Business Administration, Human Resources) preferred.
- Proven experience working in the debt settlement industry, with a strong understanding of industry regulations and practices.
- Previous experience in a training or leadership role within the new accounts department, preferably within the financial services or debt settlement sector.
- Excellent presentation, facilitation, and communication skills.
- Strong analytical skills with the ability to monitor and analyze performance metrics related to onboarding, lead management, and time management.
- Ability to collaborate effectively with cross-functional teams and adapt to a fast-paced, dynamic work environment.
- Certification in training or instructional design is a plus.
- Bilingual (Spanish) is a plus
- Health + Dental + Vision insurance
- 401k
- Life Insurance
- Short & Long-Term disability
- Paid Holidays
- Paid time off
- On-site gym
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 20 pounds at times.
- The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
- Low to moderate noise level.
- High level of problem-solving skills.
-
Inside Auto Appraiser
2 weeks ago
Travelers Richardson, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
General Liability Inside Claim Representative
2 weeks ago
Travelers Richardson, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Inside Sales Agent
1 week ago
TRC Talent Solutions richardson, United States TemporaryTRC Talent Solutions has a temp-to-hire position for an Inside Sales Agent in Richardson, TX This position is with a leader in debt settlement and financial services. · The Inside Sales Agent is responsible for handling all inbound calls and helping potential customers with debt ...
-
Collections/Debt Negotiator
3 weeks ago
DebtBlue Richardson, United StatesJob Description · Job DescriptionWe are looking for a Collections / Debt Negotiations Specialist who is self-motivated and organized specializing in building rapport with representatives of creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlemen ...
-
Debt Negotiator
3 weeks ago
DebtBlue Richardson, United StatesJob Description · Job DescriptionWe are looking for a Debt Negotiator who is self-motivated and organized specializing in building rapport with representatives of creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlements of accounts on behalf of ...
-
Customer Service Representative
4 weeks ago
DebtBlue Richardson, United StatesDebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial futur ...
-
Collections Agent/ Customer Service Rep
2 weeks ago
DebtBlue Rowlett, United StatesDebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial futur ...
-
Customer Service Representative
4 weeks ago
DebtBlue Richardson, United StatesDebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial futur ...
-
New Accounts Supervisor
1 week ago
DebtBlue Richardson, United StatesWe are looking for a New Accounts Supervisor with a powerful desire to lead a team of highly motivated individuals as a Certified Debt Specialist. This person will develop systems and procedures and fully implement all company policies and accountability measures to build a highl ...
-
Customer Service Representative
2 weeks ago
DebtBlue Richardson, United StatesJob Description · Job DescriptionDebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll eve ...
-
Collections Agent/ Customer Service Rep
2 weeks ago
DebtBlue Richardson, United StatesJob Description · Job DescriptionDebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll eve ...
-
Product Manager and Account Manager
3 weeks ago
Dexterous LLC Richardson, United StatesOur client, a leading payment processor in the debt settlement industry, seeks an individual to fill the dual role of Account and Product Manager. This role combines responsibilities from both account management and product management, focusing on managing relationships with key ...
-
Inside Sales Supervisor
1 week ago
DebtBlue Richardson, United StatesJob Description · Job DescriptionWe are looking for an Inside Sales Supervisor with a powerful desire to lead a team of highly motivated individuals as a Certified Debt Specialist. This person will develop systems and procedures and fully implement all company policies and accoun ...
-
Payment Processor
4 weeks ago
DebtBlue Richardson, United StatesJob Description · Job DescriptionWe are looking for a Payment Processor/Financial Services Specialist who will be responsible for analyzing and resolving all draft, audit, and transaction challenges needed in the best interest of the client and business. This agent may also assis ...
-
Chief Technology Officer
1 day ago
Debt Blue Richardson, United StatesDepartment: · Information Technology · Full Time · Richardson, Texas, United States - · Description · As a · Chief Technology Offic er, you will be responsible for executing a comprehensive technology strategy that aligns with our business goals and supports our growth plan ...
-
Inside Sales Agent
4 days ago
DebtBlue Richardson, United StatesJob Description · Job DescriptionInside Sales Agent · (Salary + Uncapped Bonus + No Chargebacks) · We are looking for AMBITIOUS and MOTIVATED Sales Agents to join our team. We want agents that have the hungry desire to make HIGH INCOME(100k+). Our company has the experience and ...
-
THE TRAVELERS INDEMNITY COMPANY Richardson, United StatesWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultur ...
-
Senior Counsel Coverage Litigation Firm
3 weeks ago
Travelers Insurance Richardson, United States OTHERWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
-
General Liability Inside Claim Representative
20 hours ago
Travelers Insurance Richardson, United StatesWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
-
Treasury Analyst
6 days ago
Yoh, A Day & Zimmermann Company Plano, United StatesTreasury Financial Analyst · 12+ month contract · Plano, TX (Hybrid) · Looking for someone who can - Do some research by his own on regular basis, take notes. · Debt & Derivatives – read the Agreement and process it. · Ability to transform agreements to working practices. · Due ...
Inside Sales Trainer/Debt Settlement - Richardson, United States - DebtBlue
Description
Job Description
Job DescriptionDebtBlue, LLC (DB) is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies become a DebtBluer today
Job Summary:
DebtBlue is seeking a dedicated and experienced New Accounts Trainer to join our team. As a New Accounts Trainer, you will be responsible for developing and delivering comprehensive training programs to support the successful of new accounts representatives, with a focus on lead management and time management. The ideal candidate will possess strong training facilitation skills, a deep understanding of debt settlement practices, and a track record of driving key performance indicators (KPIs) related to efficient onboarding, lead management, and time management.
Hours: This is a full-time position. Days and hours of work are typically Monday through Friday during our core hours of 8:00 a.m. to 8:00 p.m.
Duties/Responsibilities:
Education and Skills:
Benefits:
Physical Requirements:
