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    Patient Access Representative - Marion, United States - Marion Health

    Marion Health
    Marion Health Marion, United States

    3 weeks ago

    Default job background
    PRN
    Description

    Job Summary

    Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments. The Patient Access Representative is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration, ordering of tests and procedures, verifying medical necessity and point of service collections of all patients into the hospital in a courteous and professional manner. He/she is responsible for interviewing and gathering complete and accurate demographic and financial data to complete the above functions in a timely manner and informing patients of their rights, hospital policies and procedures. Performs other duties as assigned.

    Minimum Job Requirements

  • High School diploma or its equivalent.
  • One (1) year accumulated experience in a clerical, healthcare related position, or customer service.
  • CPR certification must be obtained within one year of hire.

    • Skills / Knowledge / Abilities

  • Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
  • Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
  • Excellent time management, and organizational skills.
  • Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
  • Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
  • Excellent customer service skills.
  • High degree of accuracy with concentration and close attention to detail.
  • Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

    • Working Conditions

  • Typical office environment with prolonged sitting.
  • Work subject to interruptions and occasional high stress levels.
  • Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
  • Ability to be flexible to work at various office locations.
  • Works with protected health information.

    • Physical and Mental Activities, Tools and Equipment

  • Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
  • Repetitive wrist, finger and hand movement. Occasional manipulation of large volumes of books, charts, reports or files.
  • Ability to lift supplies or equipment.
  • Ability to push wheelchairs for patients.
  • Ability to push workstation on wheels throughout various hospital locations.
  • Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

    • Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability.
    Marion Health is a smoke-free environment.

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