Patient Access Representative - Marion, United States - Marion Health
Description
Job Summary
Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments.
The Patient Access Representative is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration, ordering of tests and procedures, verifying medical necessity and point of service collections of all patients into the hospital in a courteous and professional manner.
He/she is responsible for interviewing and gathering complete and accurate demographic and financial data to complete the above functions in a timely manner and informing patients of their rights, hospital policies and procedures.
Performs other duties as assigned.Minimum Job Requirements
- High School diploma or its equivalent.
- One (1) year accumulated experience in a clerical, healthcare related position, or customer service.
- CPR certification must be obtained within one year of hire.
Preferred Job Requirements
Skills / Knowledge / Abilities
- Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, coworkers, managers, providers and other hospital personnel on a onetoone basis using appropriate grammar, vocabulary and word usage.
- Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
- Excellent time management, and organizational skills.
- Ability to problem solve, multitask in a fastpaced setting and work well in a team environment.
- Excellent customer service skills.
- High degree of accuracy with concentration and close attention to detail.
- Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
Working Conditions
- Typical office environment with prolonged sitting.
- Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
- Ability to be flexible to work at various office locations.
- Works with protected health information.
Physical and Mental Activities, Tools and Equipment
- Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
- Repetitive wrist, finger and hand movement. Occasional manipulation of large volumes of books, charts, reports or files.
- Ability to lift supplies or equipment.
- Ability to push wheelchairs for patients.
- Ability to push workstation on wheels throughout various hospital locations.
- Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.
Affirmative Action Employer:
Minority/Female/Veteran/Disability.
Marion Health is a smoke-free environment.
Location:
Marion Health - Patient Access
Schedule:
Full Time, Days
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