Jobs
>
Denver

    Consultant, Technical Solutions - Denver, United States - Penn Foster Inc

    Penn Foster Inc
    Penn Foster Inc Denver, United States

    3 weeks ago

    Default job background
    Description
    Company Description

    Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year.

    Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

    When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters.

    We believe that economies that include everyone everywhere, uplift everyone everywhere.

    Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.


    Join Visa:
    A Network Working for Everyone.

    Job Description

    The Technical Solutions team is tasked with supporting clients using Visa Digital products and services including, but not limited to, Visa Token Services, Visa Transaction Controls and Visa Installments.

    As Consultant, Client Services, you will be responsible for providing post-launch support to Visa Token Service clients, developers, and partners across the Global Enterprise, Mid-Market, and Small Business channels.

    This role creates an exciting opportunity to be pivotal in achieving success for our clients who have live push payment solutions.

    This technical/functional specialist will interact with traditional and non-traditional financial institutions, processors, internal Client Success Managers, and external clients as well as be able to thrive in a highly collaborative environment.

    This role also requires a solution-oriented thinker who can recommend feasible optimization opportunities to strengthen the overall product and client experience.

    You will be expected to handle escalated support requests, working with other teams inside and outside the Client Services organization.

    As Consultant, you will also be responsible for acting as a subject matter expert, working with other Consultants and Senior Leaders, training and mentoring new team members in the organization.

    Main Job Tasks and Responsibilities
    Act as the single point of technical contact for assigned merchant and partner accounts
    Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams

    Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.

    Provide technical implementation assistance to developers
    Perform business analytics and performance monitoring of live merchants and partners
    Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
    Educate merchants on how ongoing enhancements of Visa services may benefit their business
    Create, edit, and distribute client notifications and communications
    Participate in requirements, design, and roll out of new products and services
    Represent Client Support to other departments in the company including sales, operations, product management, and product development
    Partner with Sales to build relationships with technical and business contacts across the account portfolio
    Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
    Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.
    This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

    Qualifications
    Basic Qualifications
    5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
    Preferred Qualifications
    6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
    7+ years in-depth technical experience such as customer support, software development, or web development
    Client facing experience. Demonstrated success in customer relationship management.
    Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
    Experience working with e-commerce platforms, transaction processing and payment service providers (gateways).

    Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, secure elements, contactless payments, online/remote payments, QR Codes, cloud based payments and chip cards (contact and contactless).

    Demonstrated strong leadership capabilities and interpersonal skills
    Executive-level written and verbal communication, and customer interaction skills
    Strong organization skills including resolution management and follow up
    Strong problem solving skills
    Experience with web-based software development technologies: PHP, ASP, NET, JavaScript, HTML, XML, JSON, REST APIs

    Understanding of Web Security:
    SSL, HTTPS, Hash algorithms
    Strong SQL skills
    Familiarity with PCI DSS

    Additional Information

    Work Hours:
    Varies upon the needs of the department.

    Travel Requirements:
    This position requires travel 5-10% of the time.

    Mental/Physical Requirements:
    This position will be performed in an office setting.

    The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

    Visa is an EEO Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

    Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

    Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

    U

    S APPLICANTS ONLY:

    The estimated salary range for a new hire into this position is $90,500 to $147,000 USD, which may include potential sales incentive payments (if applicable).

    Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

    Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

    #J-18808-Ljbffr
  • Cornerstone OnDemand

    Technical Solution Consultant

    2 weeks ago

    Cornerstone OnDemand Denver, United States

    **TECHNICAL SOLUTION CONSULTANT** · We are seeking a Technical Solution Consultant that will be part of the sales team and is responsible for working closely with Sales Representatives, RVPs, Account Managers and Solution Consultants. The goal is to gain new customers and educat ...

  • HP

    Technical Solutions Consultant

    1 week ago

    HP Denver, United States

    The Technical Solutions Consultant reports to the North America Service Operations Manager for HP LV Latex. As such, you will be part of our Advanced Technical Support Team that delivers an exceptional technical support experience for our customers and partners. The expectation o ...

  • Findhelp, A Public Benefit Corporation

    Senior Staff Technical Solutions Engineer

    1 week ago

    Findhelp, A Public Benefit Corporation Denver, United States

    We're changing the way people connect to social care. · At findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way.Our industry ...

  • Visa, Inc.

    Director, Technical Solutions

    2 weeks ago

    Visa, Inc. Highlands Ranch, United States

    Client Services provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise, we are key internal partners to Product and Technology, bringing the voice of the customer into the design, devel Technical, Director, Solutions ...

  • Vivacity Tech

    Technical Solutions Assistant

    4 weeks ago

    Vivacity Tech Thornton, United States

    The Technical Solutions Assistant will provide internal IT support through user administration and maintaining/troubleshooting network infrastructure and computer workstations as needed at each location. · On an as needed basis, your duties will included: · Communicate with an ...

  • Arrow Electronics

    Technical Solutions Architect

    2 weeks ago

    Arrow Electronics Centennial, United States Regular

    Position: · Technical Solutions Architect - HR Technology · Job Description: · What You'll Be Doing · Act as advisor for global HR technology related issues and provide consultation regarding opportunities to system capabilities to enhance efficiency and effectiveness. · Under ge ...

  • Infinity Ventures

    Computer scientist, system administrator, IT specialist

    1 week ago

    Infinity Ventures De Queen, United States

    De Queen is looking for a system administrator with experience in cloud computing, 1st and 2nd level support, Active Directory, Microsoft Office 365, and IT user support. The candidate should also have knowledge in IT, license management, Microsoft Windows, Microsoft 365, Microso ...

  • Horizon Innovations

    Team assistant

    1 week ago

    Horizon Innovations Confluence, United States

    Are you passionate about online marketing and have a clear focus on your goals? Are you an organizational talent and interested in exciting projects? · Come join our team as a Team Assistant (m/f/d) at SELLWERK. We accompany companies nationwide in their digitalization process. W ...

  • Skyline Enterprises

    IT System Administrator

    1 week ago

    Skyline Enterprises Confluence, United States

    About the Company · As an expert in end-user computing, we provide a high-performance operating system and efficient management solution for managing all end devices. With our solutions, employees can work remotely and flexibly - whether in a home office, office, or on the go, wi ...

  • Broadpeak

    Presales Manager

    4 weeks ago

    Broadpeak Denver, United States

    Who are we? · Broadpeak designs video delivery softwares for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We supports all of our customers worldwide, from simple installations to large delivery systems reaching capacit ...

  • Manpower Engineering

    Installer II- Central Office-Denver

    1 week ago

    Manpower Engineering Denver, United States Temporary

    Our client, a multinational telecommunication company is seeking an central office installer II to join their team. As an Central office installer II, you will be part of the telecommunications department supporting team. The ideal candidate will know about installing, maintainin ...

  • Computronix

    Technical Consultant

    4 weeks ago

    Computronix Denver, United States

    About Computronix... · For over 40 years, Computronix has been defined by high-quality customer service, ethical business practices, and superior software.Though much has changed in technology, our values of trust, respect, and service have remained as we continue to serve our cl ...

  • Infosys

    ServiceNow Architect

    1 week ago

    Infosys Denver, United States

    Required Qualifications · • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. · • At least 7 years of experience in Information Technology ...

  • Datadog

    Product Solutions Architect 3

    2 weeks ago

    Datadog Denver, United States

    Product Solutions Architect 3 - DBM · Denver, Colorado, USA · The Team: · We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We ...

  • Trace3

    Solutions Architecture Engineer Intern

    3 weeks ago

    Trace3 Denver, United States

    Who is Trace3 ? · Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advant ...

  • Tata Consultancy Services

    ServiceNow CSM Architect

    4 weeks ago

    Tata Consultancy Services Denver, United States

    Technical/Functional Skills · ServiceNow CSM · ServiceNow ITSM · Experience Required · > 8 years · Roles & Responsibilities · Serve as primary technical point-of-contact for projects. · Act as key interface between the development team and the customer · Define technical solut ...

  • Computronix

    Technical Consultant

    2 weeks ago

    Computronix Denver, United States Full time

    About Computronix... · For over 40 years, Computronix has been defined by high-quality customer service, ethical business practices, and superior software. Though much has changed in technology, our values of trust, respect, and service have remained as we continue to serve our ...

  • IntePros Consulting

    Data Engineer

    6 days ago

    IntePros Consulting Denver, United States

    Data Engineer · IntePros is looking for a highly skilled Data Engineer proficient in Oracle Autonomous Data Warehouse (ADW), AWS cloud services, and SQL/database technologies to spearhead the development and maintenance of robust data architecture, ensuring optimal performance a ...

  • Slalom

    Amazon Connect Platform Specialist

    4 weeks ago

    Slalom Denver, United States

    Who You'll Work With · As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most c ...

  • Boston Consulting Group

    IT Architect

    2 days ago

    Boston Consulting Group Denver, United States Full time

    Locations: Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | Summit | New York | Philadelphia | Pittsburgh | Durham | Toronto | Washington · Who We Are · Boston Consulting Group partners with leaders in business and society to tackle their most ...