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    Patient Service Representative - Miami Beach, Florida, United States - Dental Care Alliance

    Dental Care Alliance
    Dental Care Alliance Miami Beach, Florida, United States

    2 weeks ago

    Default job background
    Permanent
    Description

    Overview:


    Main Street Children's Dentistry is looking for a full-time Dental Receptionist for our office located in beautiful Miami Beach, FL.

    Would prefer the Team member we hire to have some hands on dental experience with the knowledge of filing claims and insurance but willing to hire the right candidate with no experience who has a strong desire to join the dental field.

    Must have a professional demeanor and exceptional customer service skills as this person will be the first line of contact for our patients.

    We offer a competitive salary, plus benefits

    Hours:
    Mon - Friday 8 am to 5 pm


    Responsibilities:
    The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

    Customer Service; acknowledge, smile and greet patients upon arrival/dismissal

    Respond to patient questions and or concerns according to DCA Policies

    Answering Telephones

    Scheduling Appointments

    Maintaining Appointment Book

    Confirming Appointments

    Follow up on no shows/cancellation of Appointments

    Register Patients on sign in sheet

    Post charges and payments to patient accounts

    Checking voice-mail on a daily basis

    Maintain a clean and friendly waiting area for patients


    Qualifications:
    Experience working in a dental, medical, or other health-care office, preferred

    Knowledge of insurance plans (HMO/PPO), is a plus

    Experience answering telephone

    Must have exceptional customer service skills


    At DCA we don't just accept differences — we celebrate them and recognize the value this brings to our patients and employees.

    DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees.

    We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

    The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today's changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.

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