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    Customer Service Representative - Miami, United States - Othrlvl Inc

    Othrlvl Inc
    Othrlvl Inc Miami, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Full description


    • We are seeking a Customer Service Representative to join our team


    • You will be responsible for helping customers by providing product and service information and resolving technical issues.


    • This is a customer facing role focused on customer acquisition, retention and account management


    • Handle customer inquiries and complaints


    • Provide information about the products and services


    • Troubleshoot and resolve product issues and concerns


    • Document and update customer records based on interactions


    • Develop and maintain a knowledge base of the evolving products and services


    • Previous experience in customer service, sales, or other related fields


    • Ability to build rapport with clients


    • Ability to prioritize and multitask


    • Positive and professional demeanor


    • Excellent written and verbal communication skills


    • We hire, train and manage customer service, sales and marketing teams for giants in the telecommunications, healthcare and non-profit industries



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