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    User Success Coordinator In Office - Los Angeles, United States - Resemble

    Resemble
    Resemble Los Angeles, United States

    2 weeks ago

    Default job background
    Description
    The goal for EngineEars User Success Department is to make our community feel like we're nothing without them. Which is true Customer service is the heartbeat of EngineEars. Our users are what our platform is built by and for.

    EngineEars users should feel like they're in a Partnership with EngineEars; with us being there in any situation at any time and on their side


    EngineEars is a community rich company, therefore maintaining long term relationships with our users is the top priority when it comes to EngineEars.

    Our customer service team will be involved in all aspects of the music creation process on the platform, including (not limited to):

    Sourcing and profiling new users
    Onboarding new users at scale
    Project management and troubleshooting for independent artists / engineers
    Subscription conversion
    Failed payment monitoring & conversion
    Our Mission is to empower users to successfully navigate, explore, and build a successful career in music.

    Tasks for Customer Service
    Writing automated emails and supporting in copy for user facing content/information
    Coordinate and support User Success manager on all initiatives
    Monitor EngineEars community site for customer problems and/or questions.
    Managing value added giveaways for members
    Need-to-know Software and/or Platforms;
    EngineEars
    Excel
    Calendly
    Discord
    Hubspot
    Slack
    Notion
    Zoom
    Gmail
    Google Meets
    Google Docs.
    Google Cal.
    Google Sheets
    What you'll bring day 1

    2+ years of experience working in customer support or community (ideally in a start up environment)
    Proficient in writing
    Effective interpersonal, communication and collaboration skills
    Extremely effective problem solving skills
    Technical curiosity and a drive to learn new things
    Passion for music
    Compensation

    Base Salary Range:
    $45,000 - $70,000
    Benefits & Extras - Medical Insurance, Generous time off, holidays, and paid company trips

    #J-18808-Ljbffr
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