Customer Service Representative - Machesney Park, United States - Northwest Bank of Rockford

Northwest Bank of Rockford Machesney Park, United States

3 weeks ago

Description

Job Description

Organization Overview:

Northwest Bank opened its first office in Rockford in 1972. Our founders had a vision of providing the Rockford area with community banking services that customers could depend on. Northwest Bank of Rockford is a subsidiary bank of Foresight Financial Group, Inc.

To be a successful Team Member an individual should contribute to and promote the organization's culture by championing the organization's goals and mission to be a high performance community bank. A commitment to the organization's shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise is apparent in everyday actions, communication, and decision making process, and the Team Member actively contributes to creating a positive working environment for all Team Members.

Position Summary:

Responsible for ensuring customer transactions are handled in a prompt, professional manner.

Primary Responsibilities:

Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
Cashes checks and pays out money after verification of signatures and customer balances.
Places holds on accounts for uncollected funds.
Records and balances currency, coin, and checks in cash drawer and vault throughout shift and compare totaled amounts with data displayed on computer screen.
Completes necessary tasks to open and close branch.
Explains and promotes bank products and services, and refer customer to appropriate area to respond to customer needs.
Exercises dual control as needed to process bank by mail transactions, night depository, and vault.
May count and balance funds in ATM and balance coin machine as needed by location.
Accepts all types of loan payments.
Handles a variety of miscellaneous products and services, including cashier's checks, money orders, credit card cash advances, property tax and loan payments, license stickers, gift cards, etc.
Completes large currency transaction, license sticker reports and coin and currency tracking.
Escorts customer to Safe Deposit Box area as needed.
Completes Bankers Edge courses with passing grade by scheduled due date.
Provides back-up assistance to receptionist as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Communicator: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Judgement/Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Teamwork: Accountable to the team, works to meet established deliverables, appreciates view of team members, respectful.

Technical: Proficiency in usage of PC/Microsoft Products and Jack Henry. Knowledge of DepositPro.

Position Performance Standards:

Meet annual sales goals.

Meet balancing and accuracy guidelines as defined by the CSR manual.

Meet referral goals as defined by the CSR manual.

Performance Weightings:

30% Competencies

70% Position Performance Standards and Personal Goals

Culture:

To be a successful Team Member an individual should contribute to and promote the organization's culture:

Champions organization's goals and mission to be a high performance community bank.
Commitment to the organization's shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise are apparent in everyday actions, communication, and decision making process.
Advocates shared values to create a positive working environment for all Team Members.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HS Diploma or equivalent and one year customer service experienced required. Prefer 6 months to 1 year related banking experience and/or training; cash handling experience a plus.

Physical Demands and Work Environment:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Customer Service Representative

3 weeks ago

Andrew Blevins - State Farm Agent Loves Park, United States

Job Description · Job DescriptionAbout our Agency: · Our culture is designed to support personal success & development. As a husband & wife led team, its our mission to provide opportunities for others to succeed & grow. We promote this by supporting and providing opportunities f ...
Patient Service Representative

3 weeks ago

FurstStaffing Rockford, United States

Job Description · Job DescriptionPatient Service Representatives · Make a difference by working in healthcare at a local clinic We are looking for Patient Service Representatives to provide excellent customer service to patients in our community. The Patient Service Representativ ...
Customer Service Representative

1 week ago

Waste Connections Rockford, United States

Rock River Disposal is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Rockford, IL. Previous waste experience would be a huge plus · Schedule: Monday through Friday 8:00 am - 4:30 pm. Tuesday and Thursday mandatory meeting a ...
Customer Service Representative

3 weeks ago

Rockford Ball Screw Company Rockford, United States

Job Description · Job DescriptionPURPOSE OF THE JOB: · The purpose of this position is to respond to customer inquiries and resolve issues or complaints. This includes supporting RBS and RLM customers through understanding and interpreting product applications, generating quote i ...
Patient Service Representative

1 day ago

Smile Brands Group Inc. Rockford, United States

**Patient Service Representative** · Location Rockford, IL Category Front Office **Ref #:** Job Type Full-Time Midwest Dental - Rockford Northeast JOB DESCRIPTION **Company Overview:** · **Job Description:** · **Patient Service Representative** · **Midwest Dental** is now par ...
Customer Service Representative

1 day ago

Arcadia Solutions, LLC Rockford, United States

**Customer Service Representative** · Remote / Value Based Care Clinical Operations / Full-time Due to Covid19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions. **Why ...
Customer Service Representative

3 weeks ago

TEKsystems Rockford, United States

Job Description · Job DescriptionDescription: · • Process incoming customer orders · • Create Sales Orders · • Create ship release with dates and special instructions · • Work with Supply Chain Manager to ensure raw materials will be in inventory · • Work with Production Planning ...
Customer Service Representative

6 hours ago

Mobility Connection, Inc. Rockford, United States

Job Description · Job DescriptionWe are a small family owned durable medical equipment business which began in 1987. We work with people with physical disabilities and those who care for them. This position is a part time, flexible position that include the following responsibili ...
Universal Member Service Representative: Contact Center/ITM Agent

2 weeks ago

Rock Valley Credit Union Machesney Park, United States

Job Type · Full-time · Description · As a Universal MSR in our contact center you are responsible for developing a robust relationship with each member, from servicing requests and resolving problems/errors to upselling or cross-selling products to financial counseling and plan ...
Sales representative in field service

1 week ago

BlueWave Solutions Janesville, United States

About the Company · As a young startup, we automate forklifts in logistics. We tackle the challenges of skilled labor shortage in logistics with the approach of remote control. The vehicles and our remote driving systems are already in use by customers and are already being used ...
Intermittent Public Service Representative

3 weeks ago

Illinois Secretary of State Woodstock, United States

· Office of the Illinois Secretary of State · Alexi Giannoulias · Job Title: Intermittent Public Service Representative · Division: Drivers Services · Union: SEIU · Location: 428 S Eastwood Dr, Woodstock, Illinois - McHenry County · Salary: Starting at $20.89 hourly · Please ...
Customer service representative in B2C sales

1 week ago

BlueHorizon Solutions Turtle Creek, United States

We are currently seeking to strengthen our team at Turtle Creek and fill the following position as soon as possible: · Sales Representative for B2C Sales (m/f/g) · Full-time (40 hours) · For over a hundred years, our mission at Leuchtturm has remained unchanged: to accompany and ...
Guest Service Representative

3 weeks ago

Tricoci University of Beauty Culture Rockford, United States

Guest Service Representative - Nights · Report To: Campus Director · FLSA Status: Non-Exempt · The Company: · Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. Founded by Mario Tricoci, an accomplished leader and ...
Patient Service Representative

3 weeks ago

Midwest Dental Group Rockford, United States

X Patient Service Representative Position in Rockford, IL · **Patient Service Representative Position in Rockford, IL** · **Full Time Regular - Posted 1 days ago** · **Overview** · **Patient Services Representative** · **FULL TIME** · Midwest Dental is now part of the Smile ...
Patient Service Representative

3 weeks ago

Orthodontic Experts Ltd Rockford, United States

: · About us: · Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently ha ...
Customer Service Representative

1 week ago

Circle K Stores, Inc. Rockford, United States

Store : 1030 E State Street, Rockford, Illinois 61104 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Cus ...
Patient Service Representative

3 weeks ago

Orthodontic Experts Ltd Rockford, United States

Job Type · Full-time · Description · About us: · Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Servi ...
Sales & Service Representative

1 day ago

Peak Toolworks Rockford, United States Full time

JOB DESCRIPTIONSummary/Objective Account Maintenance and development. Assure that no account is lost. Assure that the deliveries of their Service Tools are fast, on-time, competitive and meet or exceed customer expectations. Run an efficient and economical customer call route. Cl ...
Customer Service Representative

1 week ago

Gustafson's Furniture and Mattress Rockford, United States

Rockford's Trusted Hometown Furniture Merchant for over 90 years is hiring a Customer Service Representative to manage customer queries and complaints. The position will also be responsible for processing orders, modifications, and escalating complaints across multiple communicat ...
Customer Service Representative

1 week ago

Waste Connections Rockford, United States

**Rock River Disposal **is looking for a _High Energy_ **Customer Service Representative** to join the team at our Hauling location in **Rockford, IL**. Previous waste experience would be a huge _plus_ · **Schedule**: Monday through Friday 8:00 am - 4:30 pm. Tuesday and Thursday ...