Jobs
>
Rockford

    Patient Service Representative - Rockford, United States - Orthodontic Experts Ltd

    Orthodontic Experts Ltd
    Orthodontic Experts Ltd Rockford, United States

    3 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    About us:

    Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices Our core Values consist of the following:

    • Accountability
    • Continuous Improvement
    • Inclusion
    • Integrity
    • Respect
    • Teamwork
    • Transparency
    Job Description:

    Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see - you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.

    Duties include, but are not limited to:
    • Answer all phone calls.
    • Listen and return all voicemails left in front of office phones.
    • Check-in new and existing patients and let the clinical staff know that the patient has arrived.
    • Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
    • Check out patients (collect payments, make next appointment)
    • Handle questions and provide information to walk-in patients.
    • (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
    • Maintain comm-log up to date with all necessary patient/parent communication information.
    • Review the daily schedule of the clinic for any changes.
    • Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
    • Review for Bonding approvals
    • Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
    • Understand cancellation policy and reiterate it to patients.
    • Print end of the day reports.
    • Check collected payments against the report and check all credit card transactions.
    Requirements

    Requirements:
    • High school degree or GED equivalent
    • 3 years of customer service experience
    • 2 years of patient service experience
    • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
    • Excellent problem solving and de-escalation skills.
    • Excellent written and verbal communication skills
    Working Hours/ Location:
    • Monday - Wednesday 8:45am - 5:00pm
    • Thursday 7:45am - 4:00pm
    • Friday 6:45am - 3:00pm
    • 2 Saturdays per month
    • 5051 S. State Street , Rockford, IL 61108
    • Travel availability to cover Beloit and Dekalb
    • Bilingual - Spanish (Preferred)
    Benefits (for our full-time employees)
    • Paid Patient Service Representative Training
    • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
    • Medical, Dental, Vision, and Life Insurance
    • Short-Term Disability
    • Employee Assistance Program
    • Health Savings Account
    • Dependent Care Account
    • 401(k) and matching
    • Paid Time Off
    • Identity Theft Protection - LifeLock
    • MetLaw
    • Pet Insurance
    • Free and discounted Orthodontic Treatment
    • Monthly Bonuses
  • Dayton Freight

    Customer Service Representative

    2 days ago

    Dayton Freight Rockford, Illinois, United States Permanent

    Overview: · Stable and growing organization · Competitive weekly pay · Quick advancement · Customized training program · Professional, positive and people-centered work environment · Modern facilities · 401(k) plan, Company Match · Responsibilities: · Customer Service Representat ...

  • Byrne

    Customer Service Representative

    21 hours ago

    Byrne Rockford, United States Full time

    Job Summary : The CSR will manage the day-to-day account service for Byrne customers interacting with us on our customer portal, Ensure a high level of satisfaction is reached for all customer and potential customers when transacting with Byrne. · Essential Duties, Responsibilit ...

  • Gorman & Company

    Guest Service Representative

    2 days ago

    Gorman & Company Rockford, United States

    Position: · Guest Service Representative · Location: · Rockford, IL · Job Id: · 1054 · # of Openings: · 2 · GUEST SERVICES REPRESENTATIVE - PART TIME · 3% QUARTERLY ATTENDANCE BONUS · The Embassy Suites by Hilton in Rockford is looking for fun and outgoing people to work as ...

  • Waste Connections

    Customer Service Representative

    2 weeks ago

    Waste Connections Rockford, United States

    Rock River Disposal is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Rockford, IL. Previous waste experience would be a huge plus · Schedule: Monday through Friday 8:00 am - 4:30 pm. Tuesday and Thursday mandatory meeting a ...

  • FurstStaffing

    Patient Service Representative

    4 weeks ago

    FurstStaffing Rockford, United States

    Job Description · Job DescriptionPatient Service Representatives · Make a difference by working in healthcare at a local clinic We are looking for Patient Service Representatives to provide excellent customer service to patients in our community. The Patient Service Representativ ...

  • Smile Brands Group Inc.

    Patient Service Representative

    6 days ago

    Smile Brands Group Inc. Rockford, United States

    **Patient Service Representative** · Location Rockford, IL Category Front Office **Ref #:** Job Type Full-Time Midwest Dental - Rockford Northeast JOB DESCRIPTION **Company Overview:** · **Job Description:** · **Patient Service Representative** · **Midwest Dental** is now par ...

  • Arcadia Solutions, LLC

    Customer Service Representative

    6 days ago

    Arcadia Solutions, LLC Rockford, United States

    **Customer Service Representative** · Remote / Value Based Care Clinical Operations / Full-time Due to Covid19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions. **Why ...

  • Rockford Ball Screw Company

    Customer Service Representative

    3 weeks ago

    Rockford Ball Screw Company Rockford, United States

    Job Description · Job DescriptionPURPOSE OF THE JOB: · The purpose of this position is to respond to customer inquiries and resolve issues or complaints. This includes supporting RBS and RLM customers through understanding and interpreting product applications, generating quote i ...

  • Mobility Connection, Inc.

    Customer Service Representative

    4 days ago

    Mobility Connection, Inc. Rockford, United States

    Job Description · Job DescriptionWe are a small family owned durable medical equipment business which began in 1987. We work with people with physical disabilities and those who care for them. This position is a part time, flexible position that include the following responsibili ...

  • Dayton Freight

    Customer Service Representative

    3 days ago

    Dayton Freight Rockford, Illinois, United States Permanent

    Overview: · Stable and growing organization · Competitive weekly pay · Quick advancement · Customized training program · Professional, positive and people-centered work environment · Modern facilities · Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. · Paid hol ...

  • Illinois Secretary of State

    Intermittent Public Service Representative

    3 weeks ago

    Illinois Secretary of State Woodstock, United States

    ​ · Office of the Illinois Secretary of State · Alexi Giannoulias · Job Title: Intermittent Public Service Representative · Division: Drivers Services · Union: SEIU · Location: 428 S Eastwood Dr, Woodstock, Illinois - McHenry County · Salary: Starting at $20.89 hourly · Please ...

  • Family Dollar

    customer service representative

    2 days ago

    Family Dollar Loves Park, United States

    Family Dollar N 2ND ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...

  • Andrew Blevins - State Farm Agent

    Customer Service Representative

    3 weeks ago

    Andrew Blevins - State Farm Agent Loves Park, United States

    Job Description · Job DescriptionAbout our Agency: · Our culture is designed to support personal success & development. As a husband & wife led team, its our mission to provide opportunities for others to succeed & grow. We promote this by supporting and providing opportunities f ...

  • Circle K Stores, Inc.

    Customer Service Representative

    1 week ago

    Circle K Stores, Inc. Rockford, United States

    Store : 1030 E State Street, Rockford, Illinois 61104 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Cus ...

  • Midwest Dental Group

    Patient Service Representative

    3 weeks ago

    Midwest Dental Group Rockford, United States

    X Patient Service Representative Position in Rockford, IL · **Patient Service Representative Position in Rockford, IL** · **Full Time Regular - Posted 1 days ago** · **Overview** · **Patient Services Representative** · **FULL TIME** · Midwest Dental is now part of the Smile ...

  • Peak Toolworks

    Sales & Service Representative

    5 days ago

    Peak Toolworks Rockford, United States Full time

    JOB DESCRIPTIONSummary/Objective Account Maintenance and development. Assure that no account is lost. Assure that the deliveries of their Service Tools are fast, on-time, competitive and meet or exceed customer expectations. Run an efficient and economical customer call route. Cl ...

  • Waste Connections

    Customer Service Representative

    2 weeks ago

    Waste Connections Rockford, United States

    **Rock River Disposal **is looking for a _High Energy_ **Customer Service Representative** to join the team at our Hauling location in **Rockford, IL**. Previous waste experience would be a huge _plus_ · **Schedule**: Monday through Friday 8:00 am - 4:30 pm. Tuesday and Thursday ...

  • Gustafson's Furniture and Mattress

    Customer Service Representative

    1 week ago

    Gustafson's Furniture and Mattress Rockford, United States

    Rockford's Trusted Hometown Furniture Merchant for over 90 years is hiring a Customer Service Representative to manage customer queries and complaints. The position will also be responsible for processing orders, modifications, and escalating complaints across multiple communicat ...

  • Viking Chemical Company

    Customer Service Representative

    11 hours ago

    Viking Chemical Company Rockford, United States

    Essential Duties · - To communicate with customers regarding a variety of topics regarding their orders at different phases in the order process, ex: quotes, delivery dates, order confirmations. · - To support various general office matters, like postage, filing, and coffee. · - ...

  • Four Rivers Sanitation Authority

    Customer Service Representative

    1 week ago

    Four Rivers Sanitation Authority Rockford, United States

    This position serves the public by providing the highest level of customer service by successfully completing detailed clerical and administrative duties. · **General Statement of Duties** · Under general supervision, performs work of routine difficulty while providing profession ...