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    Patient Service Representative - Rockford, United States - Orthodontic Experts Ltd

    Orthodontic Experts Ltd
    Orthodontic Experts Ltd Rockford, United States

    3 weeks ago

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    Description
    :

    About us:


    Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives.

    We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana.

    This year we are on track to open additional offices Our core Values consist of the following:

    Accountability
    Continuous Improvement
    Inclusion
    Integrity
    Respect
    Teamwork
    Transparency

    Job Description:


    Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see – you're the magic behind the scenes, making their journey through our facility smooth and stress-free.

    From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.

    Duties include, but are not limited to:

    Answer all phone calls.
    Listen and return all voicemails left in front of office phones.
    Check-in new and existing patients and let the clinical staff know that the patient has arrived.
    Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
    Check out patients (collect payments, make next appointment)
    Handle questions and provide information to walk-in patients.
    (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
    Maintain comm-log up to date with all necessary patient/parent communication information.
    Review the daily schedule of the clinic for any changes.

    Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior.

    Adjust clinic hours based on the schedule.
    Review for Bonding approvals
    Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
    Understand cancellation policy and reiterate it to patients.
    Print end of the day reports.
    Check collected payments against the report and check all credit card transactions.
    Requirements:

    Requirements:

    High school degree or GED equivalent
    3 years of customer service experience
    2 years of patient service experience
    Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
    Excellent problem solving and de-escalation skills.
    Excellent written and verbal communication skills

    Working Hours/ Location:

    Monday – Wednesday 8:45am – 5:00pm

    Thursday 7:45am - 4:00pm

    Friday 6:45am – 3:00pm

    2 Saturdays per month
    5051 S. State Street , Rockford, IL 61108
    Travel availability to cover Beloit and Dekalb
    Bilingual - Spanish (Preferred)

    Benefits (for our full-time employees)

    Paid Patient Service Representative Training
    Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
    Medical, Dental, Vision, and Life Insurance
    Short-Term Disability
    Employee Assistance Program
    Health Savings Account
    Dependent Care Account
    401(k) and matching
    Paid Time Off
    Identity Theft Protection - LifeLock
    MetLaw
    Pet Insurance
    Free and discounted Orthodontic Treatment
    Monthly Bonuses %1891727% %%medinfo%%
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