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    Front Desk Associate - Madison, United States - myeyemart

    myeyemart
    myeyemart Madison, United States

    1 week ago

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    Full time
    Description

    **Front Desk Associate (Optometrists Technician) - Full-Time -Madison, WI #051**

    **Location:** Madison, WI

    **Front Desk Associate (Optometrists Technician)**

    **This is for a full-time position.**

    One of the nations TOP optical companies, Eyemart Express is seeking a Drs Tech, also known as an Optometrist Technician or Optical Technician, to primarily assist under the store Doctor. For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere We have full-service labs in every one of our stores And were growing every year with new stores opening throughout the country. Your career growth potential is endless

    So, if youre looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you If you have the drive, the talent, along with the leadership experience in bringing teams together and exceeding goals, then we want to talk to you. Take a look at some of the things the role consists of and send us your resume today

    **Job Description:**

    The general responsibilities of this position are to service all customers who enter the Doctors office and assist them with the delivery of exam services as well as the purchase of contact lenses. This person is responsible for maintaining company standards while: answering the telephone, greeting patients, performing the pre-test, selling contact lenses, communicating Eyemarts specials and everyday low prices, meeting sales goals, data entry into the computer, following A/R procedures, performing I & R (insertion and removal) training, ordering and dispensing contact lenses, troubleshooting customer complaints, filing, and reporting as necessary. The Drs Tech is also responsible for performing any related work as directed by a Manager or Doctor.

    **Duties and Responsibilities:**

    Provide exceptional customer service

    Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges

    Compute and process payment transactions/refunds using in-house Point of Sale system

    Perform other administrative tasks as assigned

    Process insurance claims

    Maintain up-to-date knowledge of products

    Create and maintain patient files, following company and HIPAA policies regarding confidentiality.

    Input customer information into computer system

    Assess and interpret patients needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)

    Sign-in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients charts per local Doctor specifications. File patient charts daily.

    **Perform a thorough pre-test as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor.**

    **Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control. For example: receiving stock, maintaining the merchandising, monthly inventory, loss prevention**

    **Education and Experience:**

    High School Diploma or GED

    Experience working in retail, customer service, or sales

    Experience working in the optical industry is preferred

    **Working Environment:**

    Work is performed primarily in an indoor retail store setting

    High level of interaction with general public

    Work is independently and with patients

    Environment often fast-paced and deadline oriented

    Some exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be allergenic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy in the lab

    **Skills and Abilities:**

    Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)

    Ability to occasionally stoop, bend, kneel, crouch, reach, and twist

    Ability to lift, carry, push, and/or pull up to approximately 25 lbs

    Must possess excellent hand-eye coordination and fine motor skills

    Ability to operate basic office equipment

    Ability to communicate clearly and concisely, both orally and in writing

    Ability to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly

    Ability to multi-task

    Ability to identify and solve problems, and facilitate problem solving

    Attention to detail

    Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist

    Ability to deal with stressful situations such as dissatisfied customers

    Ability to establish and maintain effective working relationships with fellow employees

    **Working Environment:**

    Work is performed primarily in an indoor retail store setting

    High level of interaction with general public

    Work is independent and with patients

    Environment is often fast-paced and deadline oriented

    Some exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be allergenic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy in the lab

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