Assistant Executive Housekeeper - Madison, United States - Sheraton Madison

Sheraton Madison

Verified Company

Madison, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

The Assistant Executive Housekeeper is responsible for supervising and ensuring efficient operations of the Housekeeping Department in accordance with brand and company standards.

Essential Duties and Responsibilities:
include the following. Other duties may be assigned by supervisor as needed.

Responsible for the cleanliness of guest rooms, back of house and public areas (including dining areas and meeting space), and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment. Inspect all areas daily for cleanliness and adherence to Legacy/brand standards.
Ensure that all guest rooms cleaned to appropriate standards and inspected after they have been cleaned daily.
Schedule and manage ongoing deep cleaning activities and special projects weekly.
Handles guest questions and comments in a friendly and courteous manner. Ensure guest requests are accommodated within 15 minutes.
Schedule housekeeping staff in accordance with occupancy forecasts.
Report all discrepancies found on the night auditors room report. Reports all incidents or strange occurrences that could be an indication of misconduct or illegal activity. Ensure that all key cards are returned to the secure designated area or front desk.
Maintain lost & found and records associated with it daily.
Control all linen and uniforms. Takes monthly inventories of all linen; order required linen and supplies when necessary with the approval of General Manager.
Knowledge of other departments, willingness to help a team player.
Act a liaison between front desk and housekeeping, and maintenance and housekeeping.
Interact with internal and external customers in a positive, professional and accommodating manner, leading by example.
Reward, discipline, and evaluate staff in a timely manner. Conduct annual performance evaluations.

Shift: