- 32% bonus potential
- Comprehensive benefits package
- Collaborate with the Field Service Mangers in the Riverside location.
- Demonstrate leadership in all aspects of the field service operations.
- Coach and mentor field service employees on a regular basis with regards to efficiency, productivity, rework, and gross margin.
- Ensure customer satisfaction. Work with the field service team to know the customer's current and future expectations and work with all store departments to resolve customer concerns.
- Understand and communicate the quarterly Profit Sharing program to employees.
- Oversee the scheduling of all field service work and assignments.
- Oversee the timecard review and signoff for all technicians.
- Ensure work orders are charged out in a timely and in a profitable manner.
- Ensure the processing of warranty claims timely monitoring of warranty sub-ledger for all pieces of equipment.
- Manage and maintain company property including equipment and vehicles. Inventory company-purchased tools and follow checkout guidelines.
- Provide feedback to improve processes and customer satisfaction.
- Facilitate or participate in monthly safety meetings.
- Review monthly Risk Management Report by location with the General/Store Manager.
- Create and monitor annual field service benchmarks and budget, in alignment with the company's financial and operational objectives.
- Review all receivables at least monthly. Establish collection plans and monitor aggressively. Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
- Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
- Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
- Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
- Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner
- Previous service supervisory/management experience
- Excellent customer service skills
- Excellent oral and written communication skills
- Strong computer skills
- Industry experience preferred
- College degree preferred
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.#RDOManagementEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
-
Operations Manager
4 days ago
Target Rialto, United StatesThe pay range is $69, $124,200.00 · **About us**: · Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. · A role as an Operations Manager provides a chance to in ...
-
Operations Manager
1 week ago
Altair Design .Inc Ontario, United StatesWe are looking for a professional Operations Manager to coordinate and oversee our organization's operations. The operations manager role is mainly to implement the right processes and practices across the organization. The specific duties of an operations manager include formula ...
-
Operations Manager
1 day ago
Farmers and Merchants Bank of Long Beach Lake Forest, United States**Job Summary** · The Operations Manager is responsible for managing all operational activities within the branch to limit operational risk and ensure delivery of effective financial services to customers. The Operations Manager provides guidance, direction, and supervision to st ...
-
Operations Manager
4 days ago
BestPack Ontario, United States**Responsibilities**: · - Define, implement, and revise operational policies and guidelines for the organization · - Develop and execute new growth directives · - Work with the human resources department to create job descriptions, hire competent personnel, and oversee employee t ...
-
Operations Manager
1 week ago
Bowlero Tustin, United StatesOverview: · Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn't any ordinary office; it's the beginning of a bowled new career as a Restaurant/Hospitality Manager with Bowlero Corp. · Our Restaurant/Hospitality Managers assist ...
-
Operations Manager
6 days ago
Regenerative Medical Group Orange, United StatesRegenerative Medical Group is seeking a well experienced professional to manage day-to-day operational responsibility for a thriving and an innovative medical practice in Orange. This role includes the people management, coordination and communication between various departments ...
-
Operations Manager
1 week ago
CentiMark Corporation Ontario, United StatesCome join the largest Commercial flooring family with over 40% growth since 2020 **QuestMark is hiring an industry-experienced Operations Manager** to supervise, coordinate and ensure the timely installation and completion of flooring projects. This position will also be responsi ...
-
Operations Manager
4 days ago
Regenerative Medical Group Orange, United StatesRegenerative Medical Group is seeking an experienced professional to manage day-to-day operational responsibility for our office in Orange. This role will be responsible for the administrative, financial, and supervisory aspects of managing a busy medical practice. Experience in ...
-
Operations Manager
4 days ago
Michaels Stores, Inc. Foothill Ranch, United StatesStore - LA-FOOTHILL RANCH, CA · Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliv ...
-
Operations Manager
2 days ago
Triple H Food Processors, Inc. Riverside, United StatesAbout us: · ¤ Triple H Foods is your best choice in the food processing industry. Our combination of speed and service deliver your product to meet the highest quality standards. From 1976 through today and into tomorrow, we have been guided by the reputation of our Founder, Thom ...
-
Operations Manager
12 hours ago
Temco Logistics Pomona, United StatesTemco Logistics is an experienced provider of final-mile delivery services to leading retailers since 1968. Completing more than 6,000 residential, business, job site and commercial deliveries per day, we have a proven track record of success and dependability. Deliveries are com ...
-
Operations Manager
5 days ago
Mauser Packaging Solutions North Riverside, United StatesResponsibilities: · Leads daily Team Performance Center meetings with Operations team to review safety, quality and production performance. · Conducts production Gemba walks to optimize production flow and efficiencies. · Participates and practices Lean Manufacturing practices to ...
-
Manager, Operations Process
1 week ago
Core and Main Corona, United StatesCompany Overview: · **About Core & Main** · Job Description & Qualifications: · **Job Summary** · Manage and coordinate daily activities of company operations. Participates in developing and implementing policies and procedures. Prepare financial and/or operational analyses and r ...
-
Operations Manager
6 days ago
Horizon Dynamics New Richland, United StatesThe transportation industry is the backbone of modern society. Can you imagine using your expertise to create sustainable transportation solutions for the future? If you want to make a global impact by working with cutting-edge technology and the best teams, then you could be a p ...
-
Operations Manager I
1 day ago
STACI AMERICAS San Bernardino, United States**Staci Americas is Hiring** · **Why Join Staci Americas?** · We are looking for an Operations Manager to be based at our San Bernandino location** **reporting to the General Manager. · **Job Summary** · Manage all activities related to operation of the facility by performing the ...
-
Area Manager, Fulfillment Operations
1 day ago
ShipBob, Inc. Moreno Valley, United StatesAs a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can: · - **Write Your Career Story**. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to wr ...
-
Assistant Operations Manager
1 week ago
Sanborn's Air Conditioning & Heating Redlands, United States**Sanborn's Air Conditioning and Heating** of **Redlands, CA** is currently hiring for an organized, full-time **Assistant Operations Manager/CSR** to provide an efficient performance of our office and warehouse. This full-time position works a **Monday-Friday, 8 am - 5 pm schedu ...
-
Operations Assistant Manager
6 days ago
Sanborn's Air Conditioning & Heating Redlands, United States**Sanborn's Air Conditioning and Heating** in **Redlands, CA** is actively seeking an efficient and organized **full-time Operations Assistant Manager / Customer Service Rep to provide an efficient performance of our office and warehouse.** Do you have strong communication skills ...
-
Operations Finance Manager
6 days ago
Bradshaw Home Rancho Cucamonga, United StatesWelcome to Bradshaw Home, where innovation meets everyday living. As a leading force in the housewares and kitchenware industry, we take pride in crafting products that elevate the ordinary into the extraordinary. At Bradshaw Home, we believe in the power of thoughtful design and ...
-
Retail Operations Manager
4 days ago
Goodwill Southern California Upland, United StatesGoodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCa ...
Service Operations Manager - Riverside, United States - RDO Equipment
Description
The Field Service Operations Manager will provide leadership in motivating, managing, and evaluating field service managers and technicians in the Riverside store.
$ $115000 / yearCompensation & Benefits:
Job Requirements: