Jobs
>
Denver

    Client Service Manager - Denver, United States - MGA Homecare

    MGA Homecare
    MGA Homecare Denver, United States

    2 weeks ago

    Default job background
    Description
    Company Description

    MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within Denver and surrounding areas.

    We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

    Job Description

    The Therapy Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Client Services Supervisor, Director of Operations, or the Administrator.

    Duties and Responsibilities
    • Demonstrates a working knowledge of therapy services and the deficits/diagnosis/vocabulary associated with those services.
    • Collects and documents Referral information for Therapy services. Communicates the referral needs during staffing meetings to engage services for the client. Follows through with problem solving barriers to services being initiated.
    • Troubleshoots authorization and client family needs in order to determine feasibility and financial responsibility regarding therapy services.
    • Coordinates admission prior to therapy evaluation with client caregiver. Completes required consent paperwork to initiate services in an accurate and timely manner.
    • Demonstrates an understanding of who to collaborate with regarding family dynamic concerns from the clinician or the client receiving services. With the goal of maintaining a positive work environment for staff and clients.
    • Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
    • Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
    • Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
    • Sets proper and realistic expectations with clients regarding MGA's service capabilities.
    • Appropriately logs all non-clinical client & field staff complaints in accordance with MGA policy.
    • Collaborates with recruiting team to address long and short-term staffing needs by communicating client specific requests.
    • Demonstrates working knowledge of payer source requirements, including an understanding of Medicaid, MGA specific software systems, internal processes, policies and procedures.
    • Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.
    • Participates in the on-call rotation for after-hours service issues.
    • Effectively supports and executes the mission, ethics, and goals of the company.
    • Represents MGA and themselves in a positive and professional manner.
    • Completes work within designated time.
    • Demonstrates a high level of honesty, integrity and accountability.
    • Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.
    Qualifications

    Requirements
    • Bachelor's Degree Preferred
    • Bilingual (Spanish/English) preferred
    • 2+ years' experience in customer service role
    • 1+ years' experience in management position preferred
    • Reliable means of transportation and flexibility to travel
    • Current state driver's license and automobile insurance.
    • Must demonstrate ability to meet deadlines
    • Strong communication skills required
    Additional Information

    As an MGA Client Service Manager you can expect
    • Competitive Annual Salary with a pay range of upto $55,000
    • Health, Dental & Vision Coverage
    • Health Savings Accounts (HSA-available if enrolled in high deductible plan)
    • Flexible Spending Accounts (FSA & LPFSA)
    • Dependent Care Reimbursement Accounts (DCRA)
    • Employee Assistance Program (EAP-available if enrolled in Health plan)
    • 401(k) retirement plan
    • Paid Time Off (PTO)
    • Company Paid Holidays
    • 100% Company Paid Life Insurance (if enrolled in Health plan)
    • Voluntary Life Insurance
    • Short & Long-Term Disability
    • Critical Illness/Accident Insurance
    • Hospital Indemnity Insurance
    • Identity Protection Plan
    • Legal Care Plan
    #IND123-CO
  • Quantum Ventures

    Deputy Nursing Service Manager or Ward Manager

    2 weeks ago

    Quantum Ventures Denver, United States

    "The door is open - even more so, the heart" · The Reisach Clinics, acute clinics for psychosomatic medicine and psychotherapy, are a privately owned family business with two locations in the Denver area. We offer you a workplace where not only your professional competence counts ...

  • Php

    IT Service Manager SAP

    1 week ago

    Php Denver, United States

    WIR SIND PROGROUP · Mit aktuell drei Papier*fabriken, elf Well*papp*format*werken, einem Logis*tik*unter*nehmen und einem EBS-Kraft*werk ist Progroup einer der größten Produ*zen*ten von Well*pappe und Well*pappen*roh*papier im euro*päi*schen Markt und Markt*führer im Seg*ment We ...

  • Quantum Innovations

    Service Management Consultant

    2 weeks ago

    Quantum Innovations West Point, United States

    Are you passionate about sports, enjoy working with people, and aspire to a career in a forward-thinking industry? Then SAFS & BETA is the perfect fit for you. Our company offers an alternative to the traditional training program for sports and fitness management, the IHK Special ...

  • Skyline Solutions

    Nursing Service Management

    2 weeks ago

    Skyline Solutions West Point, United States

    We uphold humanity · For over 100 years, Caritas has been active in Krefeld. With around 1,400 employees, we are the largest welfare association in our region. The Krefeld Caritas homes are a Christian-oriented non-profit subsidiary of the Caritas Association for the Krefeld regi ...

  • Omega Dynamics

    Nursing Service Manager

    2 weeks ago

    Omega Dynamics West Point, United States

    Your new workplace is located in a former brewery building in close proximity to the center of Warthausen. Together with a motivated and innovative team, you will support 125 elderly people in their daily lives at our facility of the Charleston Group. In addition to full-time car ...

  • Sapphire Solutions

    Junior IT Service Manager

    2 weeks ago

    Sapphire Solutions Dupont City, United States

    About innobis AG: · Our passion: innovative SAP consulting and development for banks · Innobis AG offers IT and SAP consulting for development, mortgage, and commercial banks in the areas of software development, consulting, application management, and test management. · We make ...

  • Arnold Machinery Company

    Service Manager

    2 weeks ago

    Arnold Machinery Company Denver, United States

    Service Manager - Material Handling Equipment - $2000 Sign-on Bonus · No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold, we have assembled the most comprehensive machinery support team in the western Unite ...

  • The Goodyear Tire & Rubber Company

    Service Manager

    41 minutes ago

    The Goodyear Tire & Rubber Company Denver, United States

    Service Manager - Denver, CO · Date: May 12, 2024 · Location: · Denver, CO, US, 80205 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · The pay range for this position is $24 - $30/hr; however, base pay offered may vary depending ...

  • Goodyear Tire & Rubber Company

    Service Manager

    5 days ago

    Goodyear Tire & Rubber Company Denver, United States

    As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by sc Service Manager, Manager, Ret ...

  • SilverLinx

    Service Manager/ Team Leader

    2 weeks ago

    SilverLinx Westminster, United States

    Do you have a passion for machines? Then you've come to the right place at HANSA-FLEX. Our mission is to get machines running with the most advanced hydraulics. Whether it's hoses, pipes, pumps, or cylinders, our high quality standards and relentless dedication to our customers h ...

  • Orkin, Inc.

    Service Manager

    2 weeks ago

    Orkin, Inc. Denver, United States

    As a Commercial Service Manager, youll be a leader in a high-performance culture. Youll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. Youll blend industry knowledge Service Manager, Manager, Retail ...

  • Trek Bicycle

    Service Manager

    2 weeks ago

    Trek Bicycle Denver, United States

    A bit about us · Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, enco ...

  • Flynn Companies

    Service Manager

    2 weeks ago

    Flynn Companies Denver, United States

    At Flynn, it's not just a job, it's a career · Service Manager - Commercial Roofing · Flynn Group of Companies · Denver, CO · $ K (DOE) Great benefits · Why Flynn? "The Flynn Way" is the way we do things at Flynn. It is not any one single thing, but rather a collection of behavio ...

  • Trek Bicycle

    Service Manager

    1 week ago

    Trek Bicycle Denver, United States

    A bit about us · Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, enco ...

  • ORKIN, LLC

    Service Manager

    44 minutes ago

    ORKIN, LLC Denver, United States

    Overview We're the Industry Leader Because of Leaders Like You. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Commercial Service Manager is a "pro" at protecting ...

  • Flynn Group of Companies

    Service Manager

    6 days ago

    Flynn Group of Companies Denver, United States

    At Flynn, it's not just a job, it's a career · Service Manager - Commercial Roofing · Flynn Group of Companies · Denver, CO · $ K (DOE) Great benefits · Why Flynn? "The Flynn Way" is the way we do things at Flynn. It is not any one single thing, but rather a collection of b ...

  • AMLI Residential

    Service Manager

    6 days ago

    AMLI Residential Denver, United States

    Are you looking for a new opportunity in your maintenance career? Are you ready to take your supervisory experience up a notch? As the Maintenance Supervisor at AMLI Cherry Creek, you will supervise and coordinate the maintenance team's activities to ensure all upkeep, inventory, ...

  • Goodyear Dunlop Tires Germany GmbH

    Service Manager

    18 minutes ago

    Goodyear Dunlop Tires Germany GmbH Denver, United States

    Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Date: · May 12, 2024 · Location: · Denver, CO, US, 80205 · Company: · Goodyear · Goodyear. More Driven. · IMMEDIATELY HIRING – APPLY TODAY · The pay range for this position is $24 - ...

  • Rosso Recruiting

    Service Manager

    6 days ago

    Rosso Recruiting Denver, United States

    Job Description · Job DescriptionTitle: HVAC Inside Sales Rep / Manager · About the Role: · Exciting opportunity for an mid-tier HVAC Sales professional to grow and thrive in. You'll enjoy a competitive compensation, benefits package & professional growth opportunities as a part ...

  • Tecta America

    Service Manager

    2 weeks ago

    Tecta America Denver, United States

    ** Tecta America Corporation** · ** Service Manager - Commercial Roofing** · Denver, CO 80204 · Operate/manage the service department. Ensure that the department operates within the company guidelines for safety, work is completed with in a timely manner, work is completed on ...