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    Service Manager - Denver, United States - Tecta America

    Tecta America
    Tecta America Denver, United States

    2 weeks ago

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    Description

    ** Tecta America Corporation**

    ** Service Manager - Commercial Roofing**

    Denver, CO 80204

    Operate/manage the service department. Ensure that the department operates within the company guidelines for safety, work is completed with in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

    **Responsibilities & Procedures:**

    Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff

    Develop and execute a departmental sales plan

    Ensuring that customer service needs are being exceeded

    Assist in collection of past due accounts receivable for service related work

    Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed

    Review potential new work, sources shall include hot sheets, bids to general contractors, roof inspections, requests from building owners

    Issue proposals for service related work

    Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing

    Ensure that service billings are processed in a timely manner

    Review existing personnel (field and office) on a regular basis

    Ensure that field personnel are fully trained in order to perform their job at a high level. Schedule safety/ material/ procedure training as needed

    **Requirements:**

    The service manager must have knowledge of and/or experience with all types of roofing.

    Must be able to sell, estimate and develop new business.

    Able to read blue prints and understand specifications.

    Must have strong computer skills.

    Must have strong oral and written communications skills.

    Must be able to write reports, scopes and/or proposals.

    The Service Manager must have the ability to professionally manage existing and new accounts and a TEAM / department.

    Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

    #LI-SC1

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