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    Technical Support Engineer - East Hartford, United States - PRI Technology

    PRI Technology
    PRI Technology East Hartford, United States

    Found in: Lensa US 4 C2 - 6 days ago

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    Description
    Job Description

    Job Description


    I have a long term contract opportunity for a Senior IT Support Specialist to join the team for one of our top tier clients in East Hartford, CT.

    I will need a solid candidate supporting Windows 10, 11, O365, as well as Active Directory. Please see job description below and let me know if you have any questions.
    This is an onsite role 5 days a week in East Hartford, CT

    Rate:
    $60-$70/hr


    Responsibilities:
    Excellent analytical, communication and customer service skills required.

    Providing client facing onsite deskside support, in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.

    Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
    General knowledge of computer hardware and software including basic knowledge of Microsoft applications,

    Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, Two Factor Authentication, VPN, and Microsoft Teams.

    Mobile device management experience, IOS, Android
    Ensures customer satisfaction throughout the service delivery transaction.
    Provides software, hardware installation and support for desktops and laptops.
    On-site field desktop support to customers
    Installs, maintains, troubleshoots and repairs PCs, associated software, network peripherals.
    Provide support for Engineering and other non-third party supported software including installation, licensing and in depth troubleshooting.
    Support lab devices which may have older operating systems and are not supported by third party vendors.
    Performs new hire onboarding activities (Login assistance, Active Directory permissions, etc.)
    Proficient with PC hardware repair and can

    troubleshoot/resolve

    Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
    Work with and support IT team on local and enterprise initiatives

    Qualifications:
    Six or more years of user support experience
    Excellent communication skills
    Experience working with hardware, software and peripherals.
    Experience working with customer technology and support requirements
    Good interpersonal skills to resolve end-user support problems
    Strong analytical and attention to details
    Good time management and organizational skills
    Ability to resolve complex hardware/software and equipment problems
    Ability to provide guidance to other network engineers
    Lori Sklarski
    Senior Technical Recruiter
    PRI Technology

    P:
    x27


    C:

    F:
    #J-18808-Ljbffr
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