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- Install, upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications
- Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc. Including migration to new mobile devices.
- Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Is able to coordinate troubleshooting and management of standard Teams conferencing equipment
- Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc.
- Coordinate returns of defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Assist with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
- Manage, support & coordinate Print Services.
- Work and handle issues in coordination with various teams - including the Service Desk and other Level 2 support teams.
- Support users visiting HQ, e.g from other offices or constructions sites
- Understanding and knowledge of using certain tools, example, SCCM, Intune and ServiceNow.
Desktop support engineer- Windsor Locks, CT - Cystems Logic
Description
Company DescriptionJob Description
Hello,
We have below job opening.
If you are interested and your experience match with job description.
Please send your updated resume....Asap
Project Role :
Desktop support engineer
Project Location - Onsite : Windsor Locks, CT
Duration: 6 Months Contract
Experience Required : 5-7 years
Primary Skill Required (SKU required) : End users service / Deskside support engineer
Secondary Skill Required (Skill required) : Basic understand of Computing & Network.
Desktop Support
Girish
Cystems Logic Inc.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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