Customer Support Engineer - Hartford, United States - Malvern Panalytical Ltd

Description

In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation.
Repair and maintenance of complex scientific and analytical instrumentation
Perform installation of equipment from delivery to sign-off
Respond to customer by telephone within 4 hours to evaluate problem
Perform preventative maintenance per maintenance schedule
Inform appropriate personnel on all problems using ESCALATION procedure
Maintain manuals
Submit electronic paperwork timely and accurately
Maintain excellent communication with Regional Manager on all matters
Process parts return and repair in accordance with all policies and guidelines
Keep customers well informed on any open issues
Manage direct account responsibility with minimal supervision
Assist in different areas within the District
Repair and maintain analytical instrumentation with little or no supervision
Perform all the above duties in accordance with applicable ISO9000 directives and company policy
Ability to lift up to 50 lbs
80% Travel (including some Overnight Travel and some international travel)
At least 3-5 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work. Any previous education or experience in chemistry or a chemistry lab is a plus.
Excellent customer relationship skills including, communication, accountability, and the ability to understand customer needs and how best to handle these

Great to have:
Bachelors degree preferred, AAS Electronic Technology or equivalent

When you join:
Your career will take off with the New Hire Training.

We continue to stimulate our employees in improving their skills, knowledge and performance by in-house, on-the-job training, and external trainings.

We value entrepreneurship and commitment by offering real career possibilities;
You become part of a growing company where you can shape the future of our work processes;
Excellent work life balance, Competitive benefits.

Malvern Panalytical is at an exciting stage in its growth and as such can offer the right candidate the ability to develop their knowledge and skills as well as good opportunities for progression.

Our benefits package includes a competitive salary, an employer matched 401(k) savings, medical and dental coverage and tuition reimbursement.
To apply, send your resume, cover letter and salary requirements via email to recruitment-EOE

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