- 2 to 5 years of experience as a Technical Business Analyst.
- Strong documentation skills with demonstrable examples.
- Ability to understand and translate software/application issues to the Service Desk.
- Proficiency in MS Office suite (Word, PowerPoint, SharePoint) with a confidence level of 9+ on a scale of 1-10.
- Ability to effectively communicate software issues from Customer Service Representatives to the Service Desk.
- Test and evaluate new solutions or features, providing feedback to the Digital Experience team and Stakeholders.
- Design and create engaging digital content, including presentations, SharePoint sites, and training materials, to enhance our digital image.
- Implement effective change management techniques to ensure successful product and service delivery.
- Develop and deliver training materials, such as user guides and tutorials, to maximize user proficiency with digital tools and platforms.
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Technical Business Analyst - Dayton, United States - Theoris
Description
Job Title: Technical Business Analyst – mid-level (No C2C)
Location: Hybrid in Dayton, Ohio
Industry: Utility
Job Description: Theoris Services is seeking a skilled Technical Business Analyst (BA) to act as a liaison between Customer Service Representatives and the Service Desk, ensuring seamless communication and resolution of system issues.
Required Skills:
Responsibilities:
About Theoris: Our goal is to Fuel Your Career As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we're uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.
BEST-IN-CLASS BENEFITS
We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:
· Robust Health Insurance
· 401(k) plan
· PTO
· Paid holidays