Jobs
>
Chicago

    Remote Server Support Engineer - Chicago, United States - Unisys

    Unisys
    Unisys Chicago, United States

    2 weeks ago

    Default job background
    Full time
    Description

    We Believe in Better

    We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

    At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

    Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

    Learn more about Unisys and our key solution offerings: Unisys, StealthTM, CloudForte, InteliServeTM

    What success looks like in this role:

    • From home office in the CST Time Zone will provide remote 2nd level phone support to onsite field technicians supporting Dell High End Storage. The COE (Center of Excellence) is a department created within Field Services with the purpose of providing remote support to Unisys Field Engineers utilizing advanced technology such as smart glasses, smart phones, merged reality software and webcams in addition to standard methods of communication.
    • Will be considered the subject matter expert for both the account team and field engineers and must have expert level skillset at both installing/deinstalling and break/fix repair of Dell High End Storage
    • Will assist remotely with service calls for incident specific activities such as installs, moves, adds and changes as part of a directed team. May also assist with Enterprise Servers.
    • COE members will be responsible for capturing detailed notes in call logs, noticing and reporting trends in service delivery, knowledge transfers to field engineers, and participating in account team meetings to provide status updates.
    • By nature of their position and role, COE members have a critical role in successful service delivery to the client

    You will be successful in this role if you have:

    • Expert level hands on experience with Dell High End Storage and Servers including installations and break/fix
    • High school diploma or GED required. Background investigation and drug screen required.
    • Excellent communication skills required, both spoken and written. Previous remote support experience is a plus.
    • Excellent analytical skills, identifying trends in call logs and reporting findings
    • Knowledge of field service ticketing systems. Hands on experience with ServiceNow is a plus.
    • Client and/or governmental clearance may be required
    • Must be available for after-hours work if a call extends past normal business hours
  • Snapsheet

    Support Engineer

    2 weeks ago

    Snapsheet Chicago, United States

    About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. · Role Ove ...

  • Snapsheet

    Support Engineer

    2 weeks ago

    Snapsheet Chicago, United States

    Job Description · Job DescriptionAbout Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organi ...

  • Maxonic

    IT Support Engineer

    1 day ago

    Maxonic Chicago, United States

    Job Description · Job DescriptionLocation: Onsite 5 days a week (Chicago, IL) · Duration : 6+ Months · Pay rate: upto $50/hr on W2 · Job Description: · Responsibilities · Ticket handling (access request, remote troubleshooting etc) - responding to users, troubleshooting with ...

  • Insight Global

    Application Support Engineer

    1 week ago

    Insight Global Chicago, United States

    Required Experience: · 3-5 years of experience in an Application Support role · 1-3 years of financial industry experience · Experience supporting Identity Access Management tools and practices · Experience handling migration or implementation projects · Preferred Experience: ...

  • Insight Global

    Application Support Engineer

    1 week ago

    Insight Global Chicago, United States

    Location: Chicago, IL · Duration: Full-Time Permanent · Pay Range: $110,000-$120,000 + bonus · Job Description: · This person will be responsible for supporting application changes utilizing the change management process. They will also assist in the execution of migrating appli ...

  • EZCORP

    Field System Support Engineer

    3 days ago

    EZCORP Chicago, United States

    We are currently seeking a Field Systems Support Engineer. The Field Support Engineer will be responsible for supporting an assigned group of Ezcorp Pawn shop locations from both hardware and software including providing remote support to designated stores. This requires on-site ...

  • Gong

    Technical Support Engineer

    3 weeks ago

    Gong Chicago, United States

    Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, unde ...

  • DHL International GmbH

    Systems Support Engineer

    3 hours ago

    DHL International GmbH Chicago, United States

    What makes DHL great? Our People We know each employeeu 2019 s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to m Support Engineer, Systems, Suppo ...

  • Libertyjobs

    Sales Support Engineer

    23 hours ago

    Libertyjobs Chicago, United States

    Job Details: · Sales Support Engineer · with · direct · Industrial Combustion experience · $100,000 to $110,000 Base Salary · plus · Incentives · plus · Bonuses · and · Exceptional · Benefits. · An industrial engineering company that specializes in industrial process ...

  • Beyond Finance, Inc.

    Production Support Engineer

    3 hours ago

    Beyond Finance, Inc. Chicago, United States Full time

    At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, ...

  • Keeper Security

    Systems Support Engineer

    3 weeks ago

    Keeper Security Chicago, United States

    Keeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position · Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 c ...

  • Shirley Ryan AbilityLab

    Technical Support Engineer

    2 weeks ago

    Shirley Ryan AbilityLab Chicago, IL, United States

    By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curi ...

  • TEKsystems

    Technical Support Engineer

    2 weeks ago

    TEKsystems Chicago, United States

    Job Description · Job Description****Fully Remote**** Please read entire job description before applying · Top Skills: · 5+ years experience in Opera, Opera Cloud, or Simphony POS · Opera OPI or Oracle Cloud OPI preferred · Payment gateway deployment experience - FreedomPay prefe ...

  • Beyond Finance, Inc.

    Production Support Engineer

    1 week ago

    Beyond Finance, Inc. Chicago, United States

    At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, ...

  • Moody Bible Institute

    Technical Support Engineer

    3 weeks ago

    Moody Bible Institute Chicago, United States

    Under the direct supervision of the Technical Support Manager, the Technical Support Engineer is responsible to help provide technical support for all local, online, and national radio operations. · Essential Functions · Reasonable accommodations may be made to enable individua ...

  • Beyond Finance, Inc.

    Product Support Engineer

    2 days ago

    Beyond Finance, Inc. Chicago, United States

    We are seeking a Product Support Engineer to support Beyond Finances ambitious growth. You will investigate issues facing our operations users in various applications while working in a semi-autonomous and fast-paced environment. You will utilize yo Support Engineer, Support, Tec ...

  • Great Wolf Lodge

    Corporate IT Support Engineer

    2 days ago

    Great Wolf Lodge Chicago, United States

    Job Description · Summary:This Corporate IT Support Engineer serves as the primary point of contact in our Chicago corporate office for all level 1 and 2 technology issues. Responsible for aligning business objectives with pack members and management and serving as a point of es ...

  • Addison Group

    AWS Support Engineer

    1 day ago

    Addison Group Chicago, United States

    Job Description · Job DescriptionTitle: AWS Support Engineer · Location: Chicago, IL (Hybrid) · Duration: 6 month contract to hire · Rate: $ $60.00 / hr W2 | $115K · Experience: 2 years · *no C2C or 1099* · Must Have: AWS Certification: SysOps or SA, current or in progress. ...

  • Gong

    Technical Support Engineer

    3 days ago

    Gong Chicago, United States

    Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, unde ...

  • Desktop Metal

    Customer Support Engineer

    2 weeks ago

    Desktop Metal Chicago, United States

    Job Description · Job DescriptionDesktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacture ...