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Customer Service Representative
1 week ago
Green Bay Packaging, Inc. Kalamazoo, Michigan, United States PermanentPosition Overview: · This is not your average Customer Service Representative position · Ever call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues ...
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Customer Service Representative
1 day ago
Green Bay Packaging Kalamazoo, United StatesPosition Overview: · This is not your average Customer Service Representative position · Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail orientated? Then ...
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customer service representative
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Customer Service Representative
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Dispatcher Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Green Bay Packaging Kalamazoo, United States· Customer Service Representative · ID · Category · Customer Service · Division · Kalamazoo Division · Position Overview · The Customer Account Specialist position (Customer Service Rep) is the point of contact for our customers and is responsible for managing the details of o ...
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Member Service Representative
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Customer Service Representative
2 weeks ago
Green Bay Packaging Kalamazoo, United StatesPosition Overview: This is not your average Customer Service Representative positionEver call a Company to check on your orderand have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues and th ...
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Customer Service Representative
1 week ago
Green Bay Packaging Kalamazoo, United States· Customer Service Representative · ID · Category · Customer Service · Division · Kalamazoo Division · Position Overview · This is not your average Customer Service Representative position · Ever call a Company to check on your order and have to explain your situation 5 times ...
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Customer Service Representative
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Green Bay Packaging Kalamazoo, United StatesPosition Overview: · This is not your average Customer Service Representative position · Ever call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issue ...
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Customer Service Representative
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customer service representative
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Client Service Representative
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Member Service Representative
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Customer Service Representative
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Patient Service Representative
3 weeks ago
Mary Free Bed Rehabilitation Kalamazoo, United StatesSummary Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, ...
Customer Service Representative - Kalamazoo, United States - Green Bay Packaging
Description
Position Overview:
The Customer Account Specialist position (Customer Service Rep) is the point of contact for our customers and is responsible for managing the details of our customer accounts. They are expected to provide high quality, consistent and efficient service to our customers through daily interaction with clients, our outside sales representatives, our Plant Production members, and various other on-site co-workers.
Responsibilities:Provide timely and accurate information about incoming customer order status and product knowledge requests.
Process customer orders/changes, and returns according to established department policies and procedures.
Process customer returns according to established department policies and procedures.
Work closely with accounts receivable department to resolve any disputed payment items.
Provide timely feedback to the Company regarding service failures or customer concerns.
Partner with Sales Representatives to meet and exceed each customers service expectations.
Ability to prioritize a fluctuating work load.
Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc.
Perform other duties as assigned.
Qualifications:High school diploma required, Associates or Bachelors degree preferred.
Strong customer orientation.
A minimum of one year in a Customer Service environment.
Superior organizational and time management skills.
Excellent verbal and written communication skills. Exceptional interpersonal skills with previous experience interfacing with customers. Must be able to interact with all levels within the Company.
Self-starter with the ability to work without direct supervision.
High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.
Computer skills with working knowledge of Microsoft Office software. Previous data entry experience required.
Compensation & Benefits:Compensation is commensurate with experience.
Division Description:The Kalamazoo Division is a full service, BRCGS certified corrugated facility with an ISTA test lab on site. We manufacture a wide variety of corrugated products from point of purchase graphic displays, to any size corrugated shipping container.